Offshore Technical Support & API Implementation Specialist

Role: Offshore Technical Support & API Implementation Specialist Location: South Asia Employment Type: Full-time Level: Intermediate Compensation: Salary + Bonus + OTE + Health Benefits About Veem Veem is transforming global money movement. Traditional cross-border payments are slow, expensive, and opaque— we’ve built a platform that makes them seamless, transparent, and scalable. Our solution combines global payments, FX optimization, and embedded financial tools to help businesses—from SMBs to large platforms—operate and grow internationally with confidence. We take a partner-first approach, working closely with customers to unlock revenue opportunities and drive real business impact. Why Join Veem Impact: Help businesses move billions globally, more efficiently Growth: Be part of a fast-scaling fintech and embedded finance space Ownership: Contribute meaningfully and see results quickly Collaboration: Work cross-functionally across Product, Sales, and Ops Innovation: Shape the future of B2B payments Role snapshot Intermediate individual-contributor role blending frontline technical support with customer and partner API implementation. The hire will support customers by phone, email, and chat while guiding integrations from configuration through testing, launch, and post-launch stabilization. Ideal candidate profile 3+ years in API implementation, technical onboarding, SaaS support, or another client-facing technical role. Hands-on REST APIs, JSON, authentication/OAuth, webhooks, Postman, and OpenAPI. Can test APIs, inspect logs/payloads, isolate root causes, and clearly document reproduction steps. Comfortable guiding both technical and business stakeholders through an integration. Strong customer support ownership across phone, email, and live chat. Organized enough to balance queue coverage, multiple implementations, documentation, and follow-ups. AI experience: able to test/refine prompts, agents, or automated workflows and monitor quality. Preferred background Fintech, payments, banking, financial services, or another regulated environment. Payment workflows: transaction processing, reconciliation, international payments, KYC, business verification. API monitoring, SQL, scripting, developer tools, middleware, or automation platforms. Experience partnering with Engineering and writing high-quality technical issue reports or implementation documentation. #J-18808-Ljbffr Veem