Engagement Specialist I

Somatus Engagement Specialist

As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home.

Care at Somatus goes beyond treatment. Through a whole-person approach, we deliver outcomes-driven integrated care and show up #SomatusStrong for our patients and teammates. We partner closely with health plans, health systems, and provider groups to support patients with, or at risk of developing, cardio, kidney, metabolic, or other chronic conditions.

We hire the brightest and boldest talent driven by purpose and impact. Since our founding in 2016, our growth trajectory isn't just a milestone it's a signal. Our leadership values culture and leads with intention as we remain dedicated to driving clinical excellence.

Does this sound like you? Keep reading.

We offer 25+ health, growth, and wealth work perks to help teammates be the best version of themselves, including:

• Subsidized personal healthcare coverage: Medical, Dental & Vision, plus Wellness programs
• Paid Time Off: Accrual of 3 weeks' Vacation (PTO)
• Professional development: CEU and tuition reimbursement

The Engagement Specialist often represents one of the first interactions a member has with Somatus. As such, this role sets the tone for the member experience by establishing trust, demonstrating professionalism, and ensuring members feel supported as they begin their care journey. The Engagement Specialist focuses on building rapport with members, gathering and verifying member information, and facilitating connections to clinical care teams through appointment scheduling and timely follow-up. This role delivers high-quality customer service with professionalism and empathy, accurately documenting all member interactions, and works efficiently in a fast-paced environment. Engagement Specialists collaborate across teams to support a seamless member experience while consistently meeting established quality, productivity, and engagement performance metrics.

• Conduct inbound and outbound member dialer calls to introduce and educate members on the Somatus program, effectively encouraging engagement while also accurately routing inbound calls to the appropriate teams as needed.
• Ask initial health-related questions, verify provider information, and accurately document all member interactions in designated systems.
• Coordinate and schedule outreach appointments with care team staff using approved scheduling tools.
• Deliver exceptional customer service by maintaining a consistent, professional, and compassionate communication style, including the effective handling of escalated or sensitive calls with empathy and discretion.
• Perform efficiently in a high-volume, fast-paced environment while ensuring accuracy and attention to detail.
• Collaborate effectively with clinical teams, supervisors, and cross-functional partners to ensure a seamless member experience.
• Maintain working knowledge of documentation platforms and call center technology, adapting quickly to system or process changes.
• Effectively multitask across phone systems, documentation platforms, chat tools, and scheduling systems.
• Meet or exceed established quality, productivity, and engagement performance metrics.
• Support additional duties and responsibilities as assigned to meet operational and organizational needs.

Qualifications:

• High School diploma or GED required.
• 1+ years of experience working in a fast-paced call center environment.
• 1+ years of experience working in healthcare.
• Familiarity with medical terminology and HIPAA required.

Knowledge, Skills, and Abilities:

• Effective written and verbal communication skills that demonstrate respect and cultural awareness during interactions with members.
• Computer proficiency utilizing MS Office (Word, Excel, PowerPoint and Outlook), and telecom devices including the ability to type and talk at the same time while navigating multiple applications.

Physical Requirements

• Reside in a location that can receive a high-speed internet connection or can leverage existing high-speed internet service.
• Access to private dedicated home workspace free from distractions to protect patient privacy regarding HIPAA and Privacy regulations.
• Ability to work assigned schedule to meet member and client needs.
• Ability to remain in a seated or standing position for extended periods of time as required to perform essential job functions.

$20.00 to $23.00 per hour

We offer competitive compensation that reflects market conditions and recognizes the skills, experience, and contributions of our team members. Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, experience, and geographic location and may fall outside of the range shown above.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Commitment to Diversity:

At Somatus, we celebrate what makes us unique our people. We believe that a culture intentionally built to foster and support our unique passions, experiences, and perspectives helps fuel us in the pursuit of our mission.

Somatus, Inc. provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Discrimination of any type will not be tolerated.