Plumbing Service Dispatcher

Job Description

Job Description

Description:

 

About Us

United Plumbing is part of Seacoast Service Partners, a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us in the field.

At Seacoast Service Partners, our Core Values guide how we work together, serve our customers, and operate our businesses.

Position Summary

The Plumbing Service Dispatcher is responsible for coordinating the daily schedules of our plumbing service technicians and helping ensure customers receive timely and efficient service. This position works closely with technicians, service managers, and the centralized customer service team to keep the schedule moving, respond to changes throughout the day, and make the best use of available field resources.

The Dispatcher will support our Plumbing operations and must be comfortable balancing multiple priorities, communicating with customers and technicians, and making quick scheduling decisions in a fast-paced service environment.

What You’ll Own

• Manage and monitor the daily plumbing service schedule in ServiceTitan.
• Dispatch and assign service calls based on technician availability, skills, location, and customer needs.
• Monitor technician status throughout the day and adjust schedules as priorities change.
• Coordinate available resources across Plumbing operations to maximize coverage and technician productivity.
• Communicate schedule changes, job information, and priorities to technicians and service managers.
• Keep customers informed of technician arrival times, delays, and scheduling changes.
• Maintain accurate job statuses, notes, and customer information in ServiceTitan.
• Identify scheduling conflicts, service issues, or coverage concerns and escalate them when appropriate.
• Coordinate closely with the centralized customer service team to ensure a smooth handoff from customer booking to field dispatch.
• Assist with incoming and overflow calls as needed.

What Success Looks Like

• Service calls are assigned quickly and appropriately based on technician availability and customer needs.
• The dispatch board remains accurate and current throughout the day.
• Technicians have the information they need to complete scheduled calls efficiently.
• Schedule changes and customer concerns are communicated promptly.
• Available technicians and resources are effectively utilized across Plumbing operations.
• ServiceTitan records, job statuses, and customer notes are accurate and complete.
• Customers receive professional and timely communication.
• The Dispatcher works collaboratively with field technicians, managers, and the centralized customer service team.

Requirements:

 

Required Qualifications

• Previous dispatching, scheduling, service coordination, or similar experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple technicians, schedules, and priorities simultaneously.
• Strong verbal and written communication skills.
• Strong customer service and problem-solving skills.
• Ability to make sound decisions quickly in a changing service environment.
• Comfortable using computers, scheduling systems, and multiple applications throughout the workday.
• Ability to work effectively as part of a team and share resources across operating companies.

Preferred Qualifications

• ServiceTitan experience strongly preferred.
• Previous plumbing, HVAC, or home services industry experience.
• Experience dispatching field service technicians in a high-volume service environment.

Education

• High school diploma or equivalent required.

Core Values

All Seacoast Service Partners team members are expected to uphold and model the Company’s Core Values in every interaction with employees, customers, vendors, and business partners.

Working Together - We are people who care about improving lives and our communities.

Safety Above All - We are dedicated to creating a safe workforce and workplace for every team member.

Integrity & Trust - We deliver the highest quality services to solve our customers’ toughest challenges.

Results & Growth - We are committed to continuously striving for profitable growth and reinvestment in the future.

Core Competencies

• Customer Focus
• Communication
• Planning and Organization
• Problem Solving
• Decision Making
• Attention to Detail
• Teamwork and Collaboration
• Adaptability
• Technology Proficiency
• Accountability

Physical Requirements

• Ability to work at a computer and telephone for extended periods.
• Ability to sit, stand, and move throughout an office environment as needed.
• Ability to communicate effectively by telephone, email, and in person.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Work Environment

This position works primarily in an office environment and requires frequent interaction with customers, technicians, managers, and other team members. The role requires the ability to work effectively in a fast-paced environment where schedules and priorities may change throughout the day.

Benefits

Seacoast Service Partners offers eligible employees a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and a 401(k) plan with company match.

Employment is contingent upon satisfactory completion of a pre-employment background screening and successful completion of a drug test.

Seacoast Service Partners, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and provide reasonable accommodations in accordance with applicable law.