Recruiting and Retention Coordinator

Retention & Recruiting CoordinatorThe Retention & Recruiting Coordinator is responsible for attracting, hiring, onboarding, engaging, and retaining exceptional caregivers and employees. This role serves as a key member of the operations team by ensuring the agency maintains a qualified, compliant, and engaged workforce while supporting company culture and employee satisfaction. The ideal candidate is organized, relationship-focused, and proactive in developing innovative recruitment and retention strategies. This is a full-time, in-office position with regular office hours of Monday through Friday, 9:00 AM to 5:00 PM. Participation in the agency's after-hours and weekend on-call rotation is required with a minimum of one week day a week and one weekend a month.Recruitment & Talent AcquisitionManage the full-cycle recruitment process for caregivers and other assigned positions.Utilize Indeed, Hireology, and other recruiting platforms to maintain a strong pipeline of qualified candidates.Review candidates screened through HelloHire and promptly advance qualified applicants through the interview and hiring process.Conduct virtual and or in-person interviews to assess qualifications and fit.Verify employment references and coordinate all pre-employment requirements, including background screenings, drug testing, and employment verification.Schedule and facilitate new hire orientation.Maintain regular communication with applicants throughout the hiring process to ensure a positive candidate experience.Collaborate with agency leadership to anticipate staffing needs and prioritize recruiting efforts.Research, develop, and implement creative recruiting strategies to attract high-quality caregivers through community outreach, networking, referral programs, educational partnerships, career fairs, and other recruitment initiatives.Track recruiting activity and provide reports on hiring metrics and staffing trends.Onboarding & Employee RecordsCoordinate all onboarding activities, including completion of electronic employment documents through DocuSign.Create and maintain employee profiles within WellSky and establish appropriate caregiver matching criteria.Create employee profiles and digital personnel files within Paychex and other agency systems.Maintain complete and accurate employee personnel files in accordance with state, federal, and accreditation requirements.Monitor expiration dates for licenses, certifications, CPR, background screenings, and other required credentials to ensure ongoing compliance.Maintain employee status changes, including active, inactive, pending, leave of absence, and termination.Employee Retention & EngagementServe as a point of contact for caregivers throughout their employment.Conduct regular caregiver check-in calls to promote engagement, identify concerns, and improve retention.Develop and implement caregiver recognition, appreciation, and engagement initiatives.Collaborate with leadership to develop strategies that promote employee satisfaction, engagement, and long-term retention.Maintain regular employee communications regarding company updates, training opportunities, and important announcements.Training & ComplianceEnroll employees in the Relias Learning Management System and assign required training courses.Monitor training completion and notify employees of upcoming deadlines and expirations.Coordinate initial and annual competency assessments with the Director of Nursing.Conduct caregiver in-service education and training programs as assigned, including dementia care, Parkinson's care, care note reporting, and other agency-required education.Maintain adequate onboarding materials, orientation packets, and training supplies.Operations SupportParticipate in the agency's after-hours and weekend on-call rotation with a minimum of one week day a week and one weekend a month.Assist with incoming office calls and respond professionally to employee and client inquiries.Assist with client assessments when needed.Represent the agency at community events, networking opportunities, career fairs, and recruitment events.Participate in regular leadership and operations meetings.Perform other duties and special projects as assigned.QualificationsAssociate's or Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or a related field preferred.Minimum of two years of recruiting, staffing, human resources, or healthcare administration experience preferred.Home health, hospice, healthcare staffing, or senior care experience strongly preferred.Excellent interpersonal, communication, and customer service skills.Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.Ability to build positive relationships with caregivers, applicants, and leadership.Strong problem-solving and conflict-resolution skills.Experience with WellSky, Paychex, Relias, Indeed, Hireology, DocuSign, and Microsoft Office/Google Docs is preferred.Core CompetenciesTalent Acquisition & RecruitingEmployee Retention & EngagementInterviewing & Candidate AssessmentEmployee RelationsHR Compliance & Personnel RecordsTraining CoordinationOrganization & Time ManagementProfessional CommunicationCustomer ServiceProblem Solving & InitiativeTeam CollaborationConfidentiality & ProfessionalismWhat We OfferSalary range: $50,000 - $60,000/year (based on experience)Schedule: Monday–Friday, 9:00 AM–5:00 PM (salaried position)2 weeks (10 days) of PTO in your first year, with increases based on yearly tenurePaid holidaysNegotiable health insurance stipend in lieu of employer-sponsored planSupportive, close-knit office environmentRoom to grow — strong performers have a path to advance within the human resources team