AR Coordinator

Job Description

Job Description

Key Responsibilities

Accounts Receivable Management

• Manage the full accounts receivable lifecycle from invoice issuance through payment collection.
  
• Monitor customer aging reports and proactively follow up on outstanding invoices through phone and email.
  
• Maintain positive, professional relationships with clients while effectively managing past-due accounts.
  
• Research and resolve payment discrepancies, short payments, billing disputes, and unapplied payments.
  
• Maintain detailed collection notes and accurate customer account records within NetSuite.
  
• Recommend accounts requiring escalation or additional collection efforts when appropriate.
  

Cash Application & Payment Processing

• Process and apply incoming customer payments, including checks, ACH, wire transfers, and credit card transactions.
  
• Record and apply customer payments accurately within NetSuite.
  
• Prepare and record daily bank deposits.
  
• Process recurring credit card payments and maintain customer payment authorizations.
  
• Reconcile unapplied cash and resolve payment allocation discrepancies.
  

Customer Billing & Invoice Management

• Assist with the timely distribution of customer invoices.
  
• Submit invoices through customer billing portals and monitor invoice status.
  
• Respond promptly to customer inquiries regarding invoices, payment history, account balances, and billing questions.
  
• Partner with Sales, Operations, and Account Managers to resolve billing issues and facilitate timely payment of outstanding invoices.
  
• Maintain organized electronic and physical accounts receivable records.
  

Reporting & Financial Support

• Prepare weekly and monthly accounts receivable aging reports.
  
• Maintain organized customer files and documentation, ensuring records are accurate, complete, and readily accessible in both digital and physical formats, as appropriate.
  
• Monitor collection trends and communicate high-risk or delinquent accounts to Finance leadership.
  
• Perform month-end accounts receivable reconciliations and ensure customer accounts are accurately maintained within NetSuite.
  
• Support audit requests and financial reporting by providing accurate documentation.
  
• Identify opportunities to improve accounts receivable processes, efficiencies, and internal controls.
  

Qualifications

Required

• Associate's degree in Accounting, Finance, Business Administration, or a related field, or equivalent work experience.
  
• Two (2) or more years of accounts receivable, collections, or accounting experience.
  
• Experience using ERP or accounting software required; NetSuite experience strongly preferred.
  
• Proficiency in Microsoft Office Suite, including strong Microsoft Excel skills.
  
• Strong organizational skills with exceptional attention to detail and accuracy.
  
• Excellent verbal and written communication skills.
  
• Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.
  
• Strong customer service, problem-solving, and conflict resolution skills.
  
• Ability to maintain confidentiality and handle sensitive financial information with discretion.