Office Manager

Better HealthOur purpose is Better Health. Specializing in primary care for patients 65+ is our passion.What's Your Why?• Are you looking for a career opportunity that will help you grow personally and professionally?• Do you have a passion for helping others achieve Better Health?• Are you ready to join a growing team that shares your mission?Why Join Our Team:At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it's the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.Office ManagerPosition Objective:The Office Manager is an operational and clinical role and is responsible for providing 5 Star Service in assisting physicians in the management of healthcare daily office operations and treatment of geriatric patients following established standards and practices. The incumbent will report to the Regional Manager (or similar role) and will manage a care team of medical assistants and/or receptionists (generally 3-7 members).Responsibilities:Oversee, monitor, and improve clinic performance and other key performance indicators, including HEDIS, admission management, ER utilization, patients not seen, etc.Manage a team of clinic staff, including coordinating payroll, PTO, hour management, and performance of team membersCommunicate with providers to ensure patient quality of careAssists with scheduling, administrative, and clinical duties for providers (mid-levels and physicians)Lead daily clinic huddles and assign proactive outreach call efforts to other team membersManage office operations and performance to ensure that front-office and back-office care teams operate in an efficient, accurate, and patient-focused mannerProvide extraordinary customer service to all internal and external customers (including patients, other team members, and other departments)Ensure new team members are onboarded and receive proper training using Better Health Group policies and proceduresEnsure the accuracy of all incoming and outgoing information, including supplies, invoices, referral requests, patient records, and medication managementInform management about current office trends, recommend new policies, or facilitate improvements to current policies and workflowsParticipate in required team meetings and communicate updates and changes to physicians and staffEnsure team calendar, spreadsheets, and whiteboards are current and accurateAssist providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional membershipsEnsure compliance with Medicare Advantage Plans, HIPAA, and labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contactAdditional duties as assignedPosition Requirements/ Skills:At least 4 - 5 years of Medical Assisting experience, preferred (dependant on clinic location and team dynamics)Minimum of 1 year of leadership experienceCPR Certified preferredCommitment to patient care and confidentialityStrong oral and written communication skillsAbility to accurately read and write medical terminologyKnowledge of medical codingKnowledge of HIPAAKnowledge and understanding of OSHA and Biohazard guidelinesBasic computer skills, including familiarity with electronic medical recordsProficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaborationPreferred Qualifications:Bachelor's Degree in healthcare administration or related field preferredMedical Assistant Certified, preferredPrior medical assisting experience strongly preferredHas clinical working knowledge and the ability to perform clinical duties to include the following: take vital signs, review medications, administer injections, dispense medications, irrigate eyes and ears, dress and bandage the wound and incision, draw blood and assist physician with any/all proceduresPhysical Requirements:Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordinationRequires standing, walking, pushing, bending, kneeling, and reaching at arm's length and overhead in a clinic for prolonged periods of timeRequires ability to sit or stand for prolonged periods of timeMust be able to lift and move patients and medical equipment as neededRequires ability to lift/carry up to 15 lbsRequires corrected vision and hearing to normal rangeAbility to sit for extended periods of timeAbility to operate a motor vehicle and have own means of transportationKey Attributes/ Skills:Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principlesAn effective team player who contributes valuable ideas and feedback and can be counted on to meet commitmentsIs able to work within our Better Health environment by facing tasks and challenges with energy and passionPursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goalsDemonstrated ability to handle data with confidentialityAbility to work cross-functionally with multiple teams; ability to work independently with minimal supervisionExcellent organizational, time-management, and multi-tasking skills with strong attention to detailExcellent written and verbal communication skills; must be comfortable communicating with providers, vendors, staff members, and health plansStrong interpersonal and presentation skillsStrong critical thinking and problem-solving skillsMust be results-oriented with a focus on quality execution and deliveryAppreciation of cultural diversity and sensitivity toward target patient populationsCompensation & Benefits:We offer a HIGHLY competitive compensation and comprehensive benefits package:Competitive base salaryMedical, dental, vision, disability and life401k, with employer matchPaid time offPaid holidaysPay RangeUSD $47,000.00 - USD $60,000.00 /Yr.OrganizationVIPCARE