Wireless Sales & Customer Service Representative

Job Description

Job Description

As a Wireless Sales & Customer Service Representative , you will work directly with customers at established retail locations throughout the San Jose area.

Your role will involve answering questions, explaining wireless service options, presenting promotional offers, and assisting customers with selecting appropriate telecommunications solutions.

Our representatives focus on delivering a positive customer experience while contributing to individual and team sales objectives.

This is an in-person, customer-facing retail sales position, not a remote or call-center role.

Key Responsibilities

• Greet and engage customers professionally in assigned retail locations.
• Assist customers with questions about wireless services, mobile plans, and promotional offers.
• Explain product features, pricing, service options, and available promotions.
• Identify customer needs and recommend suitable wireless solutions.
• Support new customer acquisition and wireless service enrollment.
• Build customer trust through clear communication and attentive service.
• Address customer concerns and provide accurate product information.
• Maintain current knowledge of telecommunications products and promotions.
• Meet individual sales and customer service performance expectations.
• Collaborate with team members to maintain a positive customer experience.
• Participate in ongoing product training, sales coaching, and team development.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused attitude and professional presentation.
• Reliable work ethic and strong attention to detail.
• Ability to explain products and services clearly.
• Comfortable interacting with customers in a retail environment.
• Strong problem-solving and relationship-building skills.
• Self-motivated and comfortable working toward performance goals.
• Ability to work independently and collaboratively.
• Willingness to learn new wireless products and service offerings.

Preferred Experience

Candidates with experience in the following areas are encouraged to apply:

• Wireless Sales or Mobile Phone Sales
• Retail Sales or Retail Customer Service
• Telecommunications Sales
• Customer Service Representative
• Customer Experience Specialist
• Mobile Carrier Sales
• Consumer Electronics Sales
• Customer Acquisition or Client Relations
• Hospitality or Other Customer-Facing Positions

Previous wireless or retail sales experience is preferred but not required. Training is provided.