Customer Service Representative I
Decca Consulting
Job Description
Job Description
Description:
Customer Sales Representative (CSR)
100% on site
Interview Process
- Two-step interview process:
- First interview: Microsoft Teams
- Second interview: In-person
- Note: The interview format may change based on the manager’s availability.
Schedule
- Shifts are scheduled between 9:00 AM and 11:00 PM , Sunday through Friday
- Sunday availability is required
- Employees will have Saturday plus one additional weekday off
- Shift times may vary based on business needs
Preferred Qualifications
- Bilingual in Spanish is required
Job Summary
This role provides sales support to Account Executives, Marketing Associates, and customers. The Customer Sales Representative (CSR) is responsible for delivering prompt, accurate assistance and ensuring customer needs are resolved efficiently.
Key Responsibilities
- Respond to incoming customer inquiries and requests
- Process pick-up requests and assist with delivery routing and transportation questions
- Handle will-call orders
- Provide customers with invoice copies
- Process credits and adjustments
- Maintain and update call lists
- Monitor orders prior to daily cut-off times
- Communicate regularly with Account Executives and customers
- Coordinate same-day deliveries for the operating company (OPCO)
- Perform additional duties as assigned by the supervisor
Qualifications
Education
- High school diploma or equivalent required
Experience
- Minimum of 1 year of customer support or sales coordination experience (preferably in foodservice or a related field)
- Preferred: Previous call center experience
Professional Skills
- Strong telephone and communication skills
- Ability to work in a fast-paced environment
- Comfortable working at a computer for extended periods
- Proficient in Microsoft Office applications
Vacancy posted 3 days ago
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