Returns Processing Specialist

Research Exceptions - Non-Post Returns Specialist II (Additional hours as necessary to meet the objectives of the department) Function: Performs various duties in the Bank's Operations- Research Exceptions area. Duties and Responsibilities Exceptions Processing: Use of TRIPS and IBS Exceptions to process overdrafts and returns. Use of FED Line Advantage to manually process ACH Returns. Originate Notifications of Change through FRB. Notification to customers or other departments (Loan Systems, Decedent Reporting, Business Banking) regarding ACH returns. Use of EARNS/FRB to receive & originate high dollar returns. Review and complete corrections based on the daily manipulation report. Complete actions required based on CCD over $100,000 Report. Reconcile general ledgers utilized within the Research Exceptions department. Research & decision non-posted transactions using IBS Exceptions OnBase and IBS Insight. Review transactions non-posted intended for decedent accounts and apply appropriate decision. Complete activity required based on Checking Account Special Request forms or notifications from Deposit Collections or Retail Administration. Collect on charged-off accounts. Report activity and collections to CPRS. Investigate/respond to POA (Proof of Authorization) requests. Verify the following Safe Deposit Box documents are properly processed: Outgoing Notices Drill Notices Validate payments posted to correct box Resolve posting issues Rate code changes Caution code changes Bill code changes Maintain Lease Agreements Assist in handling retail inquiries for overdrafts and return items. Maintain a good working relationship with bank employees. Demonstrate strong interpersonal skills with the ability to work independently, as well as motivation to work as a team player to contribute to the success of the department and the organization. Compile data for monthly productivity reporting. Perform additional duties as required. Assist with training of new Non-Post/Returns staff members. Education Requires a high school diploma or equivalent basic academic education, plus specialized training. Experience One to two years of general experience. One to two years Bank operations experience and UCC knowledge. Physical Demands Operates a keypad device, operates office equipment. Sitting is required 99% of the day. Utilizes manual dexterity skills for typing, filing, and data entry on a frequent basis, up to 75% of the business day. Possess the ability to focus visually at a close distance of 18"–20" for a period of up to 75% of the business day. Must be able to occasionally lift and/or move up to 10 lbs, stand, walk, and reach with hand and/or arm throughout the business day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) #J-18808-Ljbffr S&T Bank