IT Support Specialist

IT Support SpecialistJoin our client, an American company that develops, markets, and operates a mobile app, offering ride-hailing, vehicles for hire, motorized scooters, a bicycle-sharing system, rental cars, and food delivery.Job Title: IT Support SpecialistShift: General working hoursLocation: 83 S King St, Seattle, WA 98104Pay Rate: $32.29/hr. on W2.Contract Length: 7 months *Contract extension or conversion to FTE based on performance, attendance, and business need*Job Description: Searching for an experienced IT Support Specialist. You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations and remote offices across the country.Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware.Build and deploy laptops and desktops using standard deployment tools (JAMF, LANDesk, DeployStudio, Deep Freeze)Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio, and video conferencingCreate accounts for new hires.Deploy and support software to end-users.Respond to support requests in the IT Helpdesk both in person and via a ticketing system.Manage inventory for hardware and software.2-3+ years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, Wi-Fi, etc.Knowledge of administration of Apple computer products using enterprise management toolsExperience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and ConfluenceStrong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitudeSolid problem-solving skills.Ability to lift heavy equipment (50+ pounds) as needed.Should you accept an offer with this client there is a rigorous background screening that may include potential DMV records check along with employment and education verification.