Vehicle Servicing Specialist

Description

Schedule: M-F, 40 hours/week 100% Onsite -TCU Corporate Offices in Vacaville, California. Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available). Summary : Th e Travis Credit Union (TCU) Vehicle Servicing Specialists are a specialized team responsible for analyzing and verifying California and out-of-state DMV documentation, acting as a support unit for internal and external business partners. This team researches and processes all pending titles on vehicles/vessels used as collateral to ensure the credit union interest is secured. Profile:

• Provides support and ensures quality member service is provided at all times when communicating with members and internal/external business partners.
• Advocates for members regarding credit and achieving their financial goals.
• Identifies opportunities to deepen the member relationship by promoting and educating members with different options relating to their DMV loan transaction.
• Interprets conditions and verifies that all DMV requirements have been met and stays current on all states DMV regulations.
• Analyzes and validates supporting DMV documentation prior to the consumer loan application being processed to prevent fraud. Ensures quality control by confirming the DMV documents are in compliance on all credit union and regulatory guidelines.
• Prepares and submits appropriate title documentation necessary to secure TCU's lien and follows-up on pending titles and DMV documentation.
• Accurately completes weekly/monthly departmental reports ensuring all deadlines are met to include random audits focusing on risk management.
• Identifies opportunities of improvements and changes of processes and policies to increase productivity and members' experience.
• Analyzes, decisions, processes 'skip a pays', and manually adjusts account receivables.
• Provides assistance, direction and training to peers and internal business partners
• Assistsin all areas of Consumer Lending as needed.

Not all functions/tasks are listed above; however those listed are considered essential. Skills:

• Strong telephone communication skills.
• Effective, professional verbal and written communication skills.
• Ability to interact with diverse groups of people.
• Ability to use independent judgment and discretion when reviewing appropriate exceptions to Credit Union guidelines.
• Ability to provide leadership support, motivation, and professional development.
• Ability to navigate and process within multiple interdependent systems and tools.
• Ability to analyze needs and propose solutions that drive results.
• Ability to work in a fast-paced, team-oriented environment. Efficiently organize work priorities and accurately complete multiple tasks within strict timeframes with minimal supervision.
• Critical thinking and highly skilled at researching and effectively resolving DMV issues in a timely manner.
• Proficient mathematical and analytical skills to include calculating fees and balancing general ledger reports.

Reporting and Experience: Assoc. Vehicle Servicing Specialist:

• Reports directly to assigned Consumer Lending management.
• HS Diploma or equivalent and minimum of 1 year of previous related work experience or 2 years of customer service or clerical work.

Vehicle Servicing Specialist:

• Reports directly to assigned Consumer Lending management.
• HS Diploma or equivalent and minimum of 2 years of previous related work experience.

Working Conditions: Work is generally performed within an office environment, with standard office equipment available and usually sedentary in nature. Requires flexibility in work schedule to include working on Saturdays. Understands the requirements of the BankSecrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate. Compensation :Base hourly starting range is commensurate with experience.

• Assoc. Vehicle Servicing Specialist : Grade 8: $21.57/hour -$26.65/hour
• Vehicle Servicing Specialist - Grade 9: $23.49/hour -$29.01/hour

Our compensation philosophy considers various factors, including the scope and responsibilities of the position, as well as a candidate's experience, education/training, and key skills. Benefits: At Travis Credit Union, we prioritize the wellbeing of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union. Eligible employees enjoy a robust benefits package, which includes:

• Competitive medical, dental, and vision insurance
• Mental health and wellness programs
• Employee performance incentive plan
• Merit-based salary increases
• 401(k) program with immediately vested employer match
• Generous holiday and vacation policies
• Exclusive TCU perks such as employee loan and credit card discounts

Travis Credit Union is an Affirmative Action Employer
EOE / Individuals with Disabilities / Veteran Status