Non-Clinical - Admin Assistant

Patient Services Coordinator IIProfession: Unit Secretary Specialty: Unit SecretaryDuration: 13 weeks Shift: 08:30 AM - 05:00 PM Hours per Shift: 40 Experience: Minimum 3 years License: Not specified Certifications: Not specifiedMust-Have: Good command of the English language, including medical terminology. Must-Have: Knowledge of EPIC. Must-Have: Excellent interpersonal and verbal/written communication skills. Must-Have: Exceptional organizational skills with accurate attention to detail. Must-Have: Ability to work independently and within a team environment. Must-Have: Ability to solve problems and resolve complex issues on behalf of providers and patients. Must-Have: Knowledge of computer applications necessary for administrative roles.Description: The Patient Services Coordinator II provides administrative support to healthcare providers in a high-volume ambulatory setting. This role functions as the primary interface between patients and providers. Emphasis is placed on the ability to organize priorities and complete tasks. Maintains confidential patient information to enhance the quality of service. Performs all check-in and check-out functions as outlined by established standards. Provides support and information to providers to problem-solve and manage complex administrative patient issues. Triages and manages complex telephone calls, utilizing courteous customer service skills. Engages in revenue enhancement activities, including registration verification and co-payment collection. Schedules patient appointments and procedures using Epic systems. Manages Epic In Baskets and Epic Workqueues. Coordinates and tracks appointments via Follow Up Work Queue Lists. Assists with training and orientation of new staff, where applicable. Performs all other related tasks to facilitate patient flow and enhance quality of service. Completes other duties as directed.