Patient Care Secretary

Patient Care Secretary

Location: Middlebury, CT Schedule: MondayFriday, 8:00 AM5:00 PM Pay: $21.00 per hour Employment Type: Full-Time

Position Summary

The Patient Care Secretary provides administrative and clerical support to the Team Manager and patient care team. This position is responsible for coordinating daily schedules, maintaining patient records, facilitating communication with patients, families, staff, and outside agencies, and completing a variety of clerical procedures related to patient care.

The ideal candidate is organized, detail-oriented, professional, and able to manage multiple priorities in a fast-paced healthcare environment.

Essential Duties and Responsibilities

• Screen telephone calls for the Team Manager and facilitate communication between patients, families, team members, and volunteers.
• Maintain the daily schedule for all team members and coordinate scheduling needs.
• Attend weekly team meetings, prepare meeting agendas, and follow up on assignments as directed by the Team Manager.
• Establish, maintain, and close patient charts in an organized and timely manner.
• Prepare, mail, and follow up on required patient documentation, including Plans of Care, Attending Physician Authorization forms, and Medical Information Request forms.
• Provide supporting documentation to the Billing Department routinely and as requested.
• Order durable medical equipment (DME) and maintain accurate records of orders and pickup dates.
• Enter patient care and volunteer information into Vx and event-tracking systems.
• Communicate with staff members and outside agencies as directed by the Team Manager.
• Maintain a current list of part-time staff and coordinate scheduling and staffing needs at the direction of the Team Manager.
• Order office supplies and patient care documentation forms in coordination with other Patient Care Secretaries.
• Prepare routine correspondence for the Team Manager and other members of the patient care team.
• Sort and process patient care-related mail in coordination with other Patient Care Secretaries.
• Maintain A.D.T. records and review the daily census for accuracy.
• Provide coverage for other Patient Care Secretaries during lunch breaks, team meetings, and brief periods of absence.
• Perform other duties and responsibilities as assigned by the Team Manager.

Qualifications

• High school diploma or equivalent required.
• Three years of prior work experience preferred.
• Strong typing and computer skills.
• Excellent verbal and written communication skills.
• Professional and effective telephone skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple tasks and priorities while maintaining accuracy and attention to detail.
• Ability to work effectively as part of a team and communicate professionally with patients, families, staff, and outside organizations.

Why Join Our Team?

This is an opportunity to play an important administrative role in supporting a patient care team and helping ensure patients and families receive timely, organized, and compassionate service.