Health Plan Epic Tapestry App Analyst I

1101 Vermont Ave NWSuite 1200Washington, DC 20005Kids Are Our Everything.Department10015 Information ResourcesPay Range$82,222.40 - $137,051.20The Application Analyst I serves as a key member of the HSCSN technology team, supporting application solutions that enable health plan operations, regulatory compliance, and strategic initiatives. Working closely with operational, clinical, financial, technology, and analytics stakeholders across the health plan, this role assists with the configuration, maintenance, testing, implementation, and ongoing support of business applications supporting claims, membership and eligibility, provider operations, utilization management, care management, appeals and grievances, and other core business functions. The Application Analyst I partners with business and technical teams to understand requirements, support workflow improvements, troubleshoot issues, and contribute to system enhancements that improve operational effectiveness and user experience. The successful candidate combines strong analytical, technical, and communication skills with an interest in healthcare technology and a commitment to developing expertise in health plan operations and enterprise applications. Experience with healthcare payer operations or enterprise business applications is preferred; experience with Epic technologies is a plus.The Epic Application Analyst I is responsible for the design, build, testing, validation, maintenance, and ongoing support of Clinical or Revenue Cycle applications. This role collaborates across interdisciplinary teams, serving as a trusted partner to clinical, financial, and operational stakeholders to optimize system functionality and enhance user experience.Minimum EducationBachelor's Degree Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience. (Required)Minimum Work Experience1 year One (1) year of experience in the analysis, design, build, testing, and maintenance of Epic EMR or other EMR applications, with a strong understanding of healthcare workflows related to electronic medical record systems. (Required)1 year Preferred: Working knowledge and subject matter expertise in the assigned operational department area. (Preferred)Required Skills/KnowledgeAnalytical & Problem-Solving Skills: Ability to assist with troubleshooting basic system issues and contribute to finding solutions for simple workflow challenges in healthcare and revenue cycle settings.Communication & Interpersonal Skills: Strong written and verbal communication skills to interact with team members and stakeholders, document tasks clearly, and ask questions as needed to understand requirements.Project Coordination & Time Management: Able to manage small tasks, prioritize assignments, and complete them within deadlines while maintaining quality standards with guidance.Healthcare & Revenue Cycle Knowledge: Basic understanding of healthcare operations, clinical workflows, and revenue cycle processes to learn how Epic systems are used within the organization.Adaptability & Resilience: Willingness to adapt to changing priorities, learn new tasks, and maintain productivity in a fast-paced healthcare IT environment.Collaboration & Teamwork: Works well within a team, seeks help when needed, and contributes to team goals by supporting shared objectives.Integrity & Professionalism: Demonstrates accountability, maintains professionalism, and follows organizational policies and procedures while learning and growing in the role.Required Licenses and CertificationsEPIC Certification 60 Days, (Required)Functional AccountabilitiesAssists in the design, build, testing, validation, maintenance, and support of Clinical or Revenue Cycle applications under the guidance of senior analysts and team leads.Collaborates with interdisciplinary teams to support system optimization and achieve team goals.Develops foundational knowledge of system capabilities, applications, and workflows to assist end users and contribute to system improvements.Participates in meetings with department staff and superusers to gather requirements, document needs, and support prioritization efforts.Provides first-level technical support services, troubleshooting issues, and escalating complex problems as needed.Assists with software updates, optimizations, break-fixes, and implementations by performing file maintenance, testing, and documentation tasks.Supports system assessments, release note reviews, and upgrade processes by coordinating with senior analysts and stakeholders.Provides on-call coverage as assigned, assisting with troubleshooting and issue resolution.Adheres to change management, time reporting, and documentation requirements to ensure compliance with organizational standards.Responds to support requests in a timely manner, escalating when necessary, and maintaining clear communication on issue resolution.Maintains current Epic certifications and completes required training to stay up to date with system enhancements and best practices.The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana. #J-18808-Ljbffr Children's National Hospital