Clinical Services Manager

Nurse Practitioner Manager

Adobe Population Health is seeking a highly motivated and experienced Nurse Practitioner Manager to oversee and manage our clinical services program. The ideal candidate will be responsible for leading a team of advanced practice providers (APPs) in our population health and Adobe Provider Group (APG) populations managing the following areas:

• Advanced practice provider leadership: Oversee and lead teams of Advanced Practice Providers (APPs) across population health and Adobe Provider Group (APG) service lines, ensuring high-quality, coordinated care delivery.
• Clinical program development: Design and implement evidence-based protocols for chronic, preventive, palliative, and acute care, tailored to the needs of diverse patient populations.
• Data-driven performance improvement: Partner with Quality and Analytics teams to evaluate program outcomes, leveraging data to identify opportunities to enhance care delivery, patient outcomes, and operational efficiency.
• Regulatory compliance and quality oversight: Ensure adherence to Centers for Medicare & Medicaid Services (CMS), as well as federal and state regulatory requirements, while leading continuous quality improvement initiatives.
• Eventa integration and oversight: 25% of position dedicated to clinical oversight and process optimization for Eventa to expand and strengthen service line capabilities for members with complex respiratory therapy needs.

Duties & Responsibilities

• Clinical Leadership and Oversight: Provide clinical direction and support to APPs across clinical services programs.
• Develop and implement clinical protocols, policies, and workflows.
• Serve as a resource for complex, urgent, and emergent clinical situations.
• Team Management and Development: Lead, manage, and mentor a team of APPs.
• Oversee recruitment, onboarding, training, and ongoing professional development.
• Conduct performance evaluations, assess competencies, and implement corrective action plans as needed.
• Quality, Documentation, and Risk Adjustment: Conduct chart reviews to identify documentation gaps and opportunities for improvement.
• Lead initiatives to improve documentation accuracy, coding integrity, and quality gap closure.
• Develop and implement risk adjustment improvement strategies and remediation plans.
• Provide education and training on clinical documentation and best practices.
• Operational Performance and Program Management: Establish strategic goals aligned with organizational priorities.
• Monitor program performance and implement improvement strategies.
• Coordinate with cross-functional teams to ensure appropriate resources, equipment, and operational support.
• Stakeholder Collaboration and Communication: Build and maintain relationships with internal teams, providers, and external stakeholders.
• Collaborate with healthcare providers to ensure coordinated, high-quality care.
• Participate in performance and operational meetings with leadership and partners.
• Contract and Performance Oversight: Support management of program performance in alignment with scope of work (SOW) and regulatory requirements.
• Monitor performance trends and contribute to action plans addressing gaps or underperformance.
• Prepare and present clinical, quality, and operational outcomes to internal stakeholders.
• Compliance and Professional Development: Ensure compliance with all HIPAA regulations and protection of PHI.
• Maintain and enhance clinical knowledge through continuing education and professional development.
• Participate in quality assurance and process improvement initiatives.

Additional Responsibilities:

• Travel up to 25% based on business needs.
• Perform other duties as assigned.
• Responsibilities are subject to change depending on the needs of the organization.

Skills & Qualifications:

• Five (5) plus years of clinical experience
• Two (2) plus years of leadership experience in a healthcare setting
• Strong leadership, coaching, and team development skills
• Knowledge of population health, quality metrics, and value-based care principles
• Ability to analyze data and translate findings into actionable improvements
• Excellent communication, interpersonal, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in electronic medical records and healthcare systems
• Proficiency in Microsoft Office Suite

Education, Licenses, & Certifications:

• Master's degree in Nursing
• Current, unrestricted Nurse Practitioner license.
• Active, unencumbered FNP license in Arizona and California (or willing to obtain within 30 days of hire).
• Board certification (e.g., ANCC, AANP).
• Willingness to obtain additional state licensure as needed.

Benefits & Total Rewards:

• Paid Orientation and Training
• Insurance – Medical, Dental, Vision, and Life
• 401k Plan – 3% match
• Employee Assistance Program
• Tuition Reimbursement
• Continued Education Support
• Mileage Reimbursement (if applicable)
• Referral Bonuses
• Paid Holidays (8 days)
• Paid Time Off (20 days)
• Paid Volunteer Hours

Character & Competencies:

• Courage: To have the courage to do the right thing at the right time.
• Ownership: To take ownership of every issue you touch.
• Respect: To respect yourself, co-workers, and for those whom you care.
• Excellence: To be excellent in all that you do.
• Diversity: Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Problem-Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Physical Demands & Work Environment:

• Frequently required to drive for extended periods.
• Regularly required to travel throughout the state and between states.
• Occasionally required to travel with overnight and multiple-day accommodations.
• Occasionally required to stand.