Guest Services Associate

Ticket Sales RepresentativeResponsible for conducting ticket sales at the ticket windows or guest services to all aquarium guests, including handling cash, debits, checks and credit card sales. Daily schedule rotation may include working inside as a ticket scanner, greeter or wayfinder, or outside in our queue garden or outdoor plaza. If working events, responsibilities may include assisting with event set up and break down, and ensuring an accurate count of guests entering the facility for a special event.Essential Position FunctionsConducts the service of selling tickets to all aquarium guests using cash, debit, checks or credit cards systemsBalances register transactions dailyOpens and closes register location during assigned work scheduleAssists in pre-opening preparation, including periodic area cleaning and closing procedures as requestedMaintains operating efficiency during scheduled work times including stocking of supplies as neededMaintains cash bank in accordance with aquarium policiesAssists team members in achieving customer service objectivesProvides crowd control as needed during peak periods of operationAssists security, EMT or law enforcement personnel as needed (wayfinding)Assists with VIP escorts as needed/scheduledDelivers extraordinary customer service to all aquarium guests and internal customersGreets each special event guest at the door and maintains accurate count of persons enteringChecks guest tickets for proper headcount and validitySupports TFA's Shared Purpose by participating in a Conservation Day of Action shift on an annual basisPerforms other duties as assigned.Education Requirements and Technical SkillsThree years of high school requiredHigh School Diploma or GED equivalent preferredWork experience in ticket sales, customer service and/or retail sales is preferredExperience in Altru or other ticketing system is preferableExperienced in cash handlingCompetenciesCustomer Service Orientation — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility.Teamwork — Supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.Integrity and Trust — Maintaining social, ethical, organizational values and norms: building trust and confidence with the staff and with internal and external customers; respecting the confidentiality of personal and proprietary informationConcern for Detail — Pays attention to every portion of any task, down to the smallest itemJudgment — Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary.Work Standards — Applies high performance standards to all work-related activitiesInitiative — Taking actions to achieve goals; self-starting and proactive; asserting oneself to support others in the achievement of their goals; originating action rather than responding only to the actions of others; anticipating the needs of both internal and external constituencies.Typical Physical RequirementsSitting (up to 4 hours per day)Standing (up to 6 hours per day)Walking (up to 4 hours per day)Bending/Stooping — OccasionallyReaching above shoulders — OccasionallyCarrying (up to 50 lbs.) — OccasionallyLifting (up to 50 lbs.) — OccasionallyUsing hands for repetitive movements; working at the ticket scanner can be a left or right hand exclusively to scan ticketsExposure to marked changes in temperature and humidityTyping on a computer keyboardViewing a computer screen for extended periodsCoping with demands (stresses that are associated with the job and/or the work environment) so that acceptable levels of performance and overall contribution are maintainedMore than normal talking in person and/or on telephoneFlexibility in working weekends and eveningsFlexibility in working holidays