Product Support Specialist
Jobtailor
Provide exceptional support via Intercom chat, email, and phone Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation Perform data analysis and reconciliation work using spreadsheets Collaborate with Engineering to communicate customer issues and submit bug reports Leverage AI-assisted tools to improve response quality Contribute to knowledge base by documenting solutions and creating help articles Maintain metrics including resolution time and customer satisfaction Requirements Exceptional attention to detail Strong independent problem-solver Excellent written and verbal communication Organizational excellence Customer-centric mindset Comfortable with ambiguity Comfortable learning and becoming expert in complex software Proficient with spreadsheets for data analysis Core Competencies Demonstrates expertise in providing exceptional customer support through various channels, resolving technical issues, and performing data analysis using spreadsheets. Strong focus on documentation and collaboration with engineering to enhance service quality and customer satisfaction. Highest-signal resume keywords Technical Issue Resolution Data Analysis Using Spreadsheets Customer Support via Intercom Documentation and Knowledge Base Contribution Excellent Written and Verbal Communication ATS Optimization Keywords Hard Skills Data Analysis POS Troubleshooting Inventory Sync Problem Resolution Accounting Reconciliation Spreadsheet Proficiency Soft Skills Attention to Detail Independent Problem-Solving Organizational Excellence Customer-Centric Mindset Comfortable with Ambiguity Tools & Technologies Intercom AI-Assisted Tools #J-18808-Ljbffr Jobtailor
$50k - $55k
...single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence... ...landscape cannot be done without providing best-in-class support for our developers, administrators, and end users. In this role...SuggestedWork experience placementLive inWork at officeShift work3 days per week$83k
...Working Hours & Coverage Coverage window: Our support line runs 5:00am CT - 8:00pm CT (a 15-hour, coast-to-coast... ...permanently assigned to weekends. The Role As a Product Support Specialist at Rundoo, you will be the primary point of contact for clients...SuggestedFull timeLive inLocal areaMonday to FridayShift workRotating shiftWeekend workDay shift$75k
...This might just be the best support job in the world. About Fyxer Since launching in May 2024 we've grown to $35 million in ARR... ...and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed Identify patterns in...SuggestedRemote work$60k - $65k
...Product Support SpecialistHybrid (2 to 3 days/week onsite) Reports to: Director of Training and Support Salary Range: $60,000-$65,000/year plus $5,000 annual bonus ($65,000-$70,000 OTE)Nextpoint builds transformative software and services for the legal industry, making...SuggestedSummer workWork at officeFlexible hoursWeekend work2 days per week3 days per week- ...Product Support Role at StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities...Suggested
$22 - $26 per hour
...Job Overview: Looking for a role where collaboration and problem-solving come together? Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, youll help customers understand product options, pricing, and specifications...Hourly payTemporary workWork at officeRelocationRelocation package- Zurn Elkay Water Solutions is seeking a Building Products Customer Support Specialist to serve as the primary contact for our authorized distributors and customers. You will process quotations and orders, manage project documentation in JD Edwards ERP, and troubleshoot...
$70k - $180k
Overview Sales Support, Clinical Product Specialist - MR Patient Monitoring (Midwest) As our Midwest US Customer Success Specialist, you will conduct on-site education and consulting for the MR Patient Care (MRPC) monitoring product portfolio. You will create and manage...Immediate startRemote workWork visaRelocation packageNight shift$65k - $185k
...delivering exceptional service, quality vehicles, and fostering a supportive workplace culture. Built on a strong foundation of integrity,... ...a positive attitude * Grow and demonstrate knowledge of the product offerings, optional packages, and latest vehicle technology...Full timeWeekend workAfternoon shift$140k - $200k
...research, quality, and service, PDI provides innovative products, educational resources, training, and support to prevent infection transmission and promote... ...region of the United States The Regional Product Specialist will support customers by providing technical, clinical...Contract workTemporary workSummer workWork at officeRemote workVisa sponsorshipFlexible hoursNight shift$100k - $150k
...insurance solutions that address your business’s unique risks. Position Summary We are seeking a detail-oriented Product Specialist to support insurance product drafting, regulatory filing initiatives, product-related research, and the development and maintenance...Full timeContract workTemporary workLocal areaRemote workFlexible hours$89.21k - $133.81k
...hands-on role, you will work alongside product marketers and cross-functional partners... ...proactively moving work forward. What You Will Do Support campaign execution: Help coordinate and... ...organized and communicated clearly. The specialist becomes a trusted, responsive team...Part timeFor contractorsImmediate startWorldwideFlexible hours$18.75 per hour
...answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer... ...strength of our success, and we invest and support you in: Life … with rewards, benefits and the...Full timeContract workFor contractorsWork experience placementLocal areaFlexible hoursAfternoon shift$90k - $132k
...of devices and cloud software. Like our products, we work better together. We connect with... ...you matter. Your Impact Axon Product Specialists partner with Account Executives on Major... ...scrappy, innovative—but with the muscle and support of a global public company. What You’ll...Work experience placementRemote work- ...customers after the sale to ensure satisfaction, and address any concerns or questions they may have. Stay informed about the latest automotive trends, technologies, and products to provide customers with expert advice and recommendations. #J-18808-Ljbffr Lynch DenverTemporary workPart time
- Lynch Chicago, a family-owned dealer offering new and used tow-trucks, wreckers, rollbacks, carriers, heavy-duty units and equipment, seeks sales professionals. Training is provided; no automotive sales experience is required. The company emphasizes growth, competitive ...
- Winston Taylor, a transatlantic law firm, seeks a Practice Innovation Product Specialist to design and scale tech-enabled workflows across litigation and transactional matters. You’ll translate legal best practices into repeatable, data-informed processes, and serve as...
$48k - $60k
...business with a network of trusted brands in specialist markets across more than 30 countries,... ...IL office. Join Technomic’s fast‑paced Products team! Our passion is Ignite, the... ...Informa event - you get the flexibility and support to work from home or remotely. We work...Full timeWork at officeRemote workWork from home3 days per week- ...Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: Multiple medical plans including a high... ...so customers realize immediate value on deployment. As a Product Delivery Specialist, you will oversee hardware installations in dealership...Temporary workLocal areaImmediate startRemote workVisa sponsorshipWork visa
$40k - $65k
...expertise. Together, we'll deliver high-quality products and exceptional service to our clients... ...be the go-to person for junior Product Specialist on day to day function. Other duties... ...by supervisor. Out-of-business hours support may be required. Key Requirements:...Permanent employmentFull timeSeasonal workH1bWorldwide$98.1k - $156.2k
...the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring... ...EMC, wireless and cybersecurity certification for video security products/cameras Serve as a subject matter expert on interpreting...RelocationFlexible hours$65k - $75k
Advyzon is looking for a Customer Education Specialist in Chicago, Illinois. This role involves designing, developing, and delivering training... ...include content development, collaboration with Product teams on launches, and facilitating training sessions. Candidates...- ...to turn plans into campaigns, presentations, and digital assets. You will collaborate with product marketers and cross-functional partners, build content in PowerPoint, and support campaigns and brand quality. The role requires proficiency in PowerPoint and Adobe...
- ...of this role is to provide live, real-time assistance to support center specialists, which includes providing guidance in a digital work environment... ...of new technology, software applications and product offerings. The Team Lead position assists in the review of...Remote jobMonday to Friday
$20 - $29.5 per hour
PATIENT SUPPORT SPECIALISTLINCOLN SQUARE CLINICTAPESTRY 360 HEALTHSummary: The Patient Support Specialist - Lead (Lead PSS) fulfills all the responsibilities of a PSS in addition to providing advanced support services in administrative and overall clinic operations. The...Hourly payContract workWork at office- ...SIG, and other top quantitative firms. This role focuses on product marketing, positioning, messaging, and activation, with a strong... ...performance using analytics, dashboards, and CRM tools. Support cross-functional initiatives to optimize user acquisition, engagement...Full timeLocal areaRemote work
$31 - $34.5 per hour
...empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.”... ...experts, serving in-person customers who use Intuit TurboTax products. \n \n You will serve customers in-person using Intuit TurboTax...Local area$54.36k
...Crisis Support Specialist Location: Chicago, IL Position Summary The Crisis Support Specialist works to make a meaningful difference in the lives of youth and families served by the National Youth Advocate Program. This position is responsible for taking...Flexible hours- ...private, single-family home, access to a community center, and support from professionally trained Foster Parents and staff. With... ...days, and paid company holidays • Bonus Plan for Child Welfare Specialists • Employee Referral Bonuses Employee Well-Being Benefits...Full timeWork at officeImmediate startFlexible hours
$24.04 - $28.4 per hour
...investing in families and strengthening communities through data-informed, collaborative, and preventative solutions. The Family Support Specialist serves as the first point of contact for families who apply for center-based Early Childhood services at Brightpoint. The...Hourly payFull timeAfternoon shift
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