Account Manager

About the Role:

The Account Manager in the durable goods manufacturing industry plays a pivotal role in managing and expanding relationships with key national and regional accounts. This position is responsible for driving new business development while maintaining and growing existing customer accounts to achieve sales targets and company objectives. The Account Manager acts as the primary liaison between the company and its large accounts, ensuring customer satisfaction and aligning product offerings with client needs. Success in this role requires strategic account development, effective inside sales techniques, and the ability to navigate complex sales cycles within a competitive market. Ultimately, the Account Manager contributes significantly to the company’s revenue growth and market presence by fostering long-term partnerships and identifying new opportunities within assigned territories.

Minimum Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum of 3 years experience in account management or sales within the durable goods manufacturing industry.
• Proven track record managing large and key accounts with measurable sales growth.
• Strong knowledge of inside sales processes and customer account development.
• Excellent communication, negotiation, and interpersonal skills.

Preferred Qualifications:

• Experience working with national and regional sales teams in a manufacturing environment.
• Familiarity with CRM software and sales analytics tools.
• Demonstrated success in new business development and expanding customer accounts.
• Advanced degree or professional certification in sales or account management.
• Ability to travel as needed to meet with clients and attend industry events.

Responsibilities:

• Manage and develop relationships with large and key accounts to maximize sales and customer retention.
• Identify and pursue new business opportunities within national and regional accounts to expand the customer base.
• Collaborate with cross-functional teams including sales, marketing, and product development to tailor solutions that meet client needs.
• Prepare and deliver presentations, proposals, and sales forecasts to clients and internal stakeholders.
• Monitor market trends and competitor activities to adjust account strategies and maintain a competitive edge.
• Negotiate contracts and pricing agreements to ensure mutually beneficial outcomes.
• Maintain accurate records of account activity and sales pipeline using CRM tools.
• Provide exceptional customer service and resolve any issues or concerns promptly to maintain high client satisfaction.

Skills:

The required skills such as large account management, key account handling, and inside sales are essential for daily interactions with clients and internal teams to drive sales growth and customer satisfaction. Account development skills enable the manager to identify opportunities for expanding business within existing accounts and securing new business. Proficiency in managing national and regional sales accounts ensures the ability to coordinate efforts across different geographic markets effectively. New business development skills are applied to prospect and convert potential clients, contributing to the company’s market expansion. Together, these skills support the Account Manager in delivering strategic solutions, negotiating contracts, and maintaining strong, long-lasting client relationships.