Job summary:

Customer Care Specialist

BioCare Customer Care Tempe, Arizona Posted 2 months ago

Under direct supervision, this position is responsible for performing all duties associated with the sale and distribution of BioCare and LogiCare programs, services, and products.

Primary responsibilities include:

• Receive and process written, verbal, or electronic customer orders, preparing all required forms and documents, and utilizing the most cost-effective shipping method(s)
• Complete data entry for all inventory transactions including receipts, transfers, and sales orders
• Coordinate shipments and receipts, including the monitoring of inventory within BioCare and other storage facilities
• Initiate inventory counts throughout the month and assist in reconciliation
• Assist supervisor with problem resolution in the areas of product orders, transfers, or any inventory movement
• Work with assigned Account Manager(s) and other BioCare staff to provide excellent customer service to all internal and external customers
• Monitor inventory levels at assigned consignment accounts and work with inventory team to ensure proper stocking levels are maintained and short-dated inventory is rotated
• Maintain good attendance and punctuality per the absence policy
• Assist Account Managers and/or center staff in reconciling consignment or center product inventory variances; assist Account Manager and finance team with past due accounts and general receivables issues
• Work on-call shifts as needed, including product transport from warehouse to local hospitals.
• Provide back-up in the absence of the Sr. Customer Service Representative(s)
• Deliver quality customer service to all team members, customers, and stakeholders
• Perform all assigned duties in compliance with internal SOPs and external regulations
• Bring any compliance issues to the attention of management
• Perform all other duties as assigned by management

Required competencies, knowledge, skills, and abilities include:

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities
• Must be able to maintain confidentiality
• Must be able to understand, follow, and give precise written and verbal instructions, and perform all activities safely
• Must have good customer service and interpersonal skills
• Must have proficient computer skills
• Ability to work in a team environment and participate as an active team member
• Effective oral and written communication skills
• Must be able to work flexible shifts
• Must be able to pass a drug test and background check aligned with company, licensing, and accreditation standards

Required certifications, licenses, education, and experience include:

• Valid instate driver's license
• High School graduate or GED required

Preferred education, competencies, knowledge, skills, and abilities include:

• One year customer service experience
• Bachelor's Degree in related area or equivalent combination of education and experience

Physical demands and work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer and/or phone
• Visual acuity to accurately read small print in contracts, RFPs, and other documents
• Ability to stand, walk, bend, squat, stretch, kneel, reach, grasp, and pinch
• Physical ability to occasionally lift, carry, push, and pull up to 40 pounds