Front Desk Agent

Position Overview: The ideal candidate will have excellent communication skills a positive attitude and a passion for delivering outstanding guest service. As the first point of contact for our guests you will play a key role in ensuring their stay is enjoyable and Responsibilities: Maintain regular attendance in compliance with Omni standards as required by scheduling which will vary according to the needs of the high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working. Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios emergency procedures and execute to with billing inquiries and be knowledgeable of all details included within guest foliosEmpathetically listen to guest inquiries and provide appropriate up accurate accounts for each guest checking in according to their preferences (room type payment etc.).Block rooms in the computer and follow through on designated -register designated guests and prepare key pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery etc.).Maintain confidentiality of all guests and hotel attention to detail to understand and execute all Omni accounting standards ensuring accurate settlement of folios routing of charges and and update requests and service opportunities for all guests. Accommodate room changes all guest requests complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest familiar with all systems and equipments as related to the Front Desk Be familiar with all hotel amenities (Wireless Internet Select Guest/GHA Discovery Program Laundry Services and Omni Kids Program).Be familiar with all hotel facilities (F&B outlets Membership Business Center Coffee Market Retail Shops Fitness Center Spa Kids Club and Golf Pro Shops).Be familiar with the inter-relationship between the different departments (PBX Guest Services Housekeeping F&B outlets Retail and Purchasing).Understand and perform cash handling personalized memorable guest experiences by utilizing the Power of management with miscellaneous front office tasks including but not limited to; organizing filing and delivering requested items to guests. Complete other duties as assigned by :Ability to clearly and pleasantly communicate in English both verbally and written with guests management and co-workers both in person and by to accurately and efficiently input information into computer to work cohesively with co-workers both within and outside of your to prioritize organize follow up and work well under pressure. Previous customer service experience and cashiering is be able to work a flexible schedule and willingness to work nights weekends and to stand for the full duration of a scheduled shift.

Required Experience:

Unclear Seniority