Head of AI-Driven Digital Customer Engagement Platform
Sanofi
Sanofi seeks a Head of AI-Driven Digital Customer Engagement Management Platform to lead the comprehensive Orion program, migrating from OneCRM to a new AI-enabled CEMP. You will drive the end-to-end implementation, including Concierge for Field and global rollout across markets, with a strong emphasis on data, AI governance, and cross-functional leadership. You will collaborate with GBUs, Markets, GTMC, and procurement to ensure scalable, compliant solutions while delivering AI-driven, #J-18808-Ljbffr Sanofi
- Job Title: Head of AI- Driven Digital Customer Engagement Management Platform Location: Morristown, NJ, Cambridge, MA About The Job Sanofi's Digital Business Horizon 2030 is to deliver best-in-class and first-in-class science faster to patients. Project Orion is a mandatory...PlatformCustomerDigitalLocal areaDay shift
- Biogen in Cambridge, MA seeks an Associate Director to lead US omnichannel and digital engagement for inline brands, designing AI-driven customer journeys for HCPs and patients, orchestrating personalized experiences. You will partner with Brand, Media, Capabilities, IT...CustomerDigital
$200k - $250k
...global clients become AI-powered organizations.... ...leader to shape our AI-driven business operations... ...travel to support client engagements. While we welcome... ...leading global provider of digital platform engineering and... ...creating success for our customers, business partners, shareholders...PlatformCustomerDigitalContract workTemporary workH1bRemote workFlexible hours$167k - $300.7k
...Moderna is seeking a Salesforce Digital Platform Lead - CRM & Engagement Technology to lead the... ...evolution of Moderna’s Customer Engagement Platform (CEP).... ...roadmap, including automation, AI-enabled capabilities, and... ..., integrated, and data-driven digital capabilities.We remove...PlatformCustomerDigitalPermanent employmentFull timeWork at officeWork from home$234k - $322k
...all Omnichannel/Digital in support of our... ...HCP and Patient customers.This senior... ...by creating an AI-powered, data-driven ecosystem that delivers... ..., always-on engagement at scale. This leader... ...report to the Head of Omnichannel... ...capabilitiesDigital Platforms & Operational...PlatformCustomerDigitalFull timeTemporary workLocal areaShift work- ...completely reinvented by AI. Google's Gemini Enterprise for Customer Experience (GECX)... ...how the client engages with their customers... ...competency in API-driven integrations, CRM/ERP... ...Enterprise Agent Platform, Agent Development... ...Architect or Cloud Digital Leader with CCAI Specialization...PlatformCustomerDigitalFull timeWork experience placementLive inWork at officeLocal area
$175k - $225k
...redefines how retailers engage customers and attract new... ...point. The Head of Loyalty will lead... ...-generating platform well beyond our properties... ...members across digital and physical touchpoints... ...Make fast, data-driven decisions and... ...performing team. AI & Innovation...PlatformCustomerDigital$170k - $267.5k
...Artificial Intelligence (AI) — identifying... ...Purpose: The Head of AI Capability and... ...and credibility to engage investment professionals... ...to enable AI-driven transformation across the investment platform. Over time, the role... ...leading AI, data, digital, product, or technology...PlatformDigitalFull timeTemporary workFlexible hours$225k - $337.5k
...we are looking forThe Head of Developer Platforms & Experience leads... ...the age of Frontier AI security models, and... ...product. Developers are customers, not captive users. You... ..., roadmaps, adoption-driven prioritization). A... ...everything we do, and smart, engaged employees are...PlatformCustomerFull timeTemporary workFlexible hours- ...to-day operations.Platform Transformation: Lead... ..., and maximize customer success.Security Oversight... ...risk mitigation.AI Adoption:... ...ResponsibilitiesClient Engagement: Articulate the... ...strengthen the company’s digital presence and... ...industry forums.AI-Driven Client Solutions:...PlatformCustomerDigital
$130k - $165k
...-business events, digital services, and academic... ...expert-led, data-driven, and digitally... ...clients. We provide our customers with: Trusted... ...content that engages and prompts action... ...experienced and dynamic Head of Global Procure... ..., mentoring platforms and on-demand access...PlatformCustomerDigitalFull timeWork at officeLocal areaRemote workWork from homeOverseas3 days per week$127.7k - $170.2k
...partner to Marketing's digital acquisition team.... ...runs — the platforms, the agency relationship... ...KPIs, and use AI tools and automation... ...and effectively engage partners across all... ...deep empathy for our customers, putting them at... ...- and values-driven culture and a safe...PlatformCustomerDigitalWork at office$148.5k - $214.5k
...Associate Director, Digital Marketing, Rare... ...shape connected, customer-centric digital experiences... ...also champion an AI-Forward Marketing... ...AI and LLM-driven experiences.This role... ..., third-party platforms, and emerging channels... ...of digital engagement activities to drive...PlatformCustomerDigitalFull time- ...leader in secure AI software development... ...Security Platform integrates seamlessly... ...Team, Care Deeply, Customer Centric, and Forward... ....It’s how we stay driven, supportive, and always... ..., successfully engaging executives and technologists... ...to make the digital world a safer...PlatformCustomerDigitalFull timeWork at officeWork from homeFlexible hours
$160k - $195k
...possible. The Director, Digital Brand Marketing & AI strategy is... ..., YouTube, emerging platforms) CRM and lifecycle... ...that drive awareness, engagement, and measurable business... ...(SEO/SEM/AEO). Data-driven marketer skilled in... ...measurable business growth, customer engagement, and...PlatformCustomerDigitalFull timeWork at officeFlexible hours$153k - $259k
...research with our customers, shadowing clinicians... ...and several AI- or voice-based experiences... ...a cohesive cross-platform user experience.... ...unite as mission-driven problem-solvers... ...communication and digital collaboration tools... ...the support of an engaged team, and an inclusive...PlatformCustomerDigitalFull timeTemporary workWork at office$99k - $109.5k
...forward. About the RoleOur Customer Success Manager, Scaled & Digital plays a unique and high-... ...through proactive, data-driven engagement, and owning the digital... ...or product education platforms, and scalable communication... ...intelligence (AI) to efficiently accelerate...PlatformCustomerDigitalFull timeLocal areaRemote work$112.93k - $225.87k
...professional teams to make data-driven decisions. We deliver... ..., video, and AI insights from the... ...next generation cloud platform that combines digital video assets, wearable... ...We believe that our customers deserve the best platform... ...our people to engage in constructive, open...PlatformCustomerDigitalFull time- ...leader in secure AI software development... ...Security Platform integrates seamlessly... ...Team, Care Deeply, Customer Centric, and Forward... ....It’s how we stay driven, supportive, and always... ...speaking to and engaging large audiences (5... ...to make the digital world a safer place...PlatformCustomerDigitalFull timeWork at officeLocal areaWork from homeFlexible hours
$360k - $400k
...Time /HybridAHEAD builds platforms for digital business. By weaving together... ...We are seeking a results-driven AI Enterprise Sales... ...structuring complex services engagements that may include supporting... ...Presales teams to design customized AI solutions that address...PlatformCustomerDigitalFull timeWork at office- ...leader in secure AI software development... ...Security Platform integrates seamlessly... ...Team, Care Deeply, Customer Centric, and Forward... ....It's how we stay driven, supportive, and always... ..., driving digital transformation and... ...an inclusive and engaging environment where...PlatformCustomerDigitalWork at officeWork from homeFlexible hours
$141k - $239k
...shape how trustworthy AI is designed,... ...Safety, Legal, Sales, Customer Success, and... ...and observability platforms such as Arize and... ...unite as mission-driven problem-solvers with... ...communication and digital collaboration tools... ...the support of an engaged team, and an inclusive...PlatformCustomerDigitalFull timeTemporary workWork at office- ...leader in secure AI software development... ...Security Platform integrates seamlessly... ...Team, Care Deeply, Customer Centric, and Forward... ....It’s how we stay driven, supportive, and always... ...an inclusive and engaging environment where... ...to make the digital world a safer place...PlatformCustomerDigitalFull timeWork at officeWork from homeFlexible hours
$212k - $333.19k
...DescriptionBusiness Lead, AI-native End Point... ...AI, advanced data platforms, and laboratory... ...vision, customer experience, product... ...across Research, Digital Data & Technology... ...technical fluency to engage credibly with software... ...scientific software or AI-driven discovery...PlatformCustomerDigitalMinimum wageContract workLocal areaRemote work$154.38k - $193.13k
...you ready?The TeamOur Digital Platforms Practice helps some of... ...strong consulting, client engagement, and leadership... ...orchestration) impacting customer commitments.Experience... ...methodologies, people-driven innovation and disruptive... ...enterprise with an AI-powered core that helps...PlatformCustomerDigitalFull timeTemporary workLocal area$142.4k - $213.6k
...rapidly evolving digital datacenter ecosystem... ..., and AI readiness.This position... ...data, software, and platform integrations to deliver... ...to address customer needs and initiatives... ...messaging.Customer Engagement & AdvocacyAct as a... ...practices and AI-driven operationsProven experience...PlatformCustomerDigitalFull timeTemporary workFlexible hours$110.7k - $218.3k
...Our Deloitte Customer team empowers organizations... ..., Generative AI, transformative technologies... ...strategies, digital products and... ...applicable Salesforce platform best... ...Our in-house agency engages customers throughout... ...deliveryExposure to AI-driven work within delivery...PlatformCustomerDigitalLocal areaVisa sponsorship$95k - $115k
...outstanding service to customers and brokers around... ...modern, customer-focused, digital platform to help professionals... ...improvementAnalyze engagement and conversion... ...impact UX, SEO, and AI-driven discoveryWorking knowledge... ...structureImplementing headings, internal linking, structured...PlatformCustomerDigitalTemporary workFlexible hours$91.1k - $179.5k
...Our Deloitte Customer team empowers organizations... ..., Generative AI, transformative technologies... ...strategies, digital products and... ...forefront of guiding data-driven strategies by... ...implement technology platforms for personalized... ...in-house agency engages customers throughout...PlatformCustomerDigitalLocal area$131k - $190k
...brand visibility platform, empowering marketers... ...SEO authority and AI visibility, so... ...online visibility and digital marketing success.... ...results for our customers. Joining the Sales... ...technical experts, and engagement managers who... ...othersFamiliarity with AI-driven search trends,...PlatformCustomerDigitalFull timeTemporary workLocal areaFlexible hours
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