Senior Data Analyst

JOB SUMMARY: The Senior Data Analyst will be responsible for managing incoming requests for information and creating relevant and actionable reporting that can be used to produce measurable meaningful enhancements to processes as well as customer engagement metrics. They will work with all departments across EASE Logistics to understand process and identify improvements that will reduce time and/or cost or enhance customer experience and engagement.

ESSENTIAL DUTIES:
• Guides and educates best practices within the department in building dashboards.
• Influences others within the job area through explanation of facts, policies, and practices.
• Recommends process improvements for the area of responsibility.
• Develops dynamic, scalable, and effective dashboards including related KPIs/ metrics for visual analysis.
• Maintains data engineering specifications to ensure they are logical and accurate and meet internal objectives in online data visualization environments and platforms like Excel and PowerBI.
• Leads and participates in special projects and initiatives.
• Innovates and implements large-scale quality improvements to processes and/or systems by conducting data analyses and making recommendations, troubleshooting technical issues, and refining process around internal customer support.
• Analyzes existing dashboards and reports using performance tuning.
• Works with colleagues to identify opportunities for process improvements and assist in the implementation.
• Provides input for complex Data Science and Big Data Mining projects.
• Design, manage, and deliver analyses for all operational departments via complex workflows and statistical modeling.
• Collaborates with team members and communicates relevant information to leadership.
• Upholds the security and confidentiality of documents and data within the area of responsibility.
• Other duties as assigned.

QUALIFICIATIONS

Education
• High School Diploma or GED is required.

Experience
• A minimum of 1 year of related experience (with Bachelor's) required OR
• A minimum of 2 years of related experience (with Associate's) required OR
• In lieu of a degree, a minimum of 4 years of related experience is required.
• Transportation industry a plus.

Knowledge, Skills, and Abilities
• Internally driven individual who consistently seeks out information, innovations, tools, and processes with personal and professional applications.
• Energetic, relentless, and thrives on hunting for improvement opportunities.
• Excellent communicator through phone and electronic communications.
• Professional demeanor and presence when meeting with prospects/customers.
• Constructive problem solver.
• Ability to remain calm under sometimes stressful situations.
• Ability to adapt quickly to different situations and multitask.
• Proficient in Microsoft Office Suite.
• Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.
• Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.