Community Manager

Community Manager – The Reserve NYC | East Harlem, New York Be the heartbeat of one of East Harlem's most dynamic residential communities. The Reserve NYC is a premier Class A coliving and furnished apartment community — and we're looking for a Community Manager who can own the resident experience end-to-end while keeping the building's financial engine running strong. Why This Role This isn't a back-office admin job. As Community Manager, you're the face of The Reserve — the person residents know, trust, and go to first. You'll blend hospitality-level service with sharp operational and financial execution, working directly alongside the Property Manager with a clear runway toward running your own building. It's a great opportunity for a property management professional ready to level up in a dynamic, amenity-rich residential community. What You'll Own Serve as the primary point of contact for residents — inquiries, concerns, and service requests — delivering fast, professional, hospitality-grade resolutions. Lead all collections efforts: monitor delinquency reports, issue late notices, structure payment plans, and coordinate with legal counsel on proceedings when necessary — protecting revenue while preserving resident relationships. Communicate proactively with delinquent residents to resolve past‑due balances with empathy and professionalism. Process rent payments, reconcile accounts, and keep records airtight in our property management software; follow up on outstanding balances daily. Drive lease renewals: prepare offers, follow up personally, and process executed documents. Coordinate with maintenance and vendors so work orders get resolved fast and residents stay informed of progress. Conduct move‑in and move‑out inspections; document conditions and process security deposit dispositions in accordance with local law. Maintain organized, up-to-date resident files, lease records, and correspondence logs. Produce delinquency summaries, variance reports, and weekly operating updates for property leadership. Support the leasing team with tours and applications as needed; enforce community rules and lease terms consistently and fairly. What You Bring 2+ years of experience in property management, with exposure to collections, accounts receivable, or resident relations strongly preferred. Strong interpersonal and communication skills — you can handle difficult conversations with professionalism and empathy. Familiarity with New York residential tenancy law, including non‑payment proceedings and evictions, is a plus. Proficiency in property management software (Yardi, RealPage, AppFolio, or similar) and Microsoft Office Suite. Highly organized and detail‑oriented with strong follow‑through; able to work independently and as part of a collaborative team. Experience with coliving, furnished apartments, or flexible housing models is a plus; bilingual skills are a plus given our diverse resident community. Compensation & Benefits Base salary: $70,000 – $90,000, commensurate with experience. Strong benefits package including health, dental, and vision. Direct mentorship from senior property leadership with a defined path toward a Property Manager role. Opportunity to grow within a dynamic and expanding property management company. #J-18808-Ljbffr