Catering & Conference Services Manager

Catering & Conference Services Manager Requisition ID: 2026-78812 Category: Catering and Convention Services Job Location: US-HI-Honolulu Property: AC Honolulu F&B Compensation Type: Yearly Salary: USD $60,000.00 per year Overview Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry‑leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Responsibilities At least 5 years of progressive experience in hotel or related field including catering, conference services, hospitality experience; or a 2‑year college degree with at least 3 years of related hotel experience. Strong knowledge of banquet operations and event planning. Experience with hotel systems such as PMS, Delphi, Salesforce, and Microsoft Office. Strong communication, negotiation, and relationship‑building skills. Knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations, dietary restrictions. Flexible and willing to work long hours as required. Light physical work, lifting up to 20 lbs occasionally and 10 lbs frequently. Extensive knowledge of all hotel departments. Maintain a warm and friendly demeanor at all times. Effective communication—verbal and written—with all levels of employees and guests. Ability to excel in a fast‑paced environment. Self‑confident, proactive, able to prioritize and make effective decisions. Multitask and prioritize departmental functions to meet deadlines. Attend all hotel required meetings, trainings, and MOD coverage as required. Maintain high standards of personal appearance and grooming, comply with Highgate standards. Creative and effective leader, possessing a high degree of professionalism. Create, execute, and manage a personal plan to meet or exceed budgeted revenue goals. Maximize productivity, identify problem areas and assist in implementing solutions. Handle problems—anticipate, prevent, identify, solve—proactively. Understand and evaluate complex information from various sources to meet objectives. Maintain confidentiality of information. Perform other duties as requested by management. Follow and implement property and Highgate SOPs. Qualifications Manage existing accounts and follow up with client re‑solicitation to capture future business. Identify potential new business, develop a sales strategy and solicit. Meet or exceed all revenue goals. Respond to requests by Meeting and Event Planners immediately. Interact with outside planners and vendors for event setup and operational requirements. Maintain pricing integrity and propose upscale menus and enhancements for clients. Create, review, and revise rooming lists, VIP lists, Banquet Event Orders, and Group Resumes according to established protocols. Plan and manage internal and/or external pre‑event meetings as required. Manage Delphi and adjust space to ensure maximum revenue potential. Be visible on the floor and assist staff as needed during functions. Respond to client concerns in a timely manner, provide service recovery as required. Work closely with operational department managers and keep them informed of event updates, requests and concerns. Keep immediate supervisor fully informed of all challenges or matters requiring attention. Prepare and submit required reports promptly. Finalize event billing and complete post‑event communication, including post‑event meetings as required. Use feedback from Meeting Planner evaluations to improve service and quality. Plan and execute hotel holiday and special events as requested. Proficient knowledge of meeting room set‑ups and capabilities. Proficient knowledge of sleeping room configurations and types. Have comprehensive working knowledge of all operational departments within the hotel. Participate in all required hotel meetings and training. Maintain conduct that embraces Highgate's philosophy of service. #J-18808-Ljbffr