Service Coordinator

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Job Purpose

Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.

Essential Duties and Responsibilities

• Order management, enter service and parts orders, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc.
• Communicate Service Reports and Preventive Maintenance reporting to customers and internal Sales teams.
• Assist in resolution of order related issues. Follow up on uncompleted dispatches.
• Assist in coordination of service and installation, handle freight damage claims, product returns, and credits.
• Escalate and resolve anomalies and concerns without delay, where KPI's may be affected.
• Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments.
• Contact with the Forwarder Shipping Agents to complete the customs declaration of export products. Responsible for customs clearance of imported materials and equipment.
• No supervisory responsibilities for this role.
• All other duties as assigned.

Qualifications

• High school diploma or equivalent
• 2-4 years order entry experience or equivalent experience Proficient in Microsoft Office Suite
• Customer service experience in an office setting

Preferred Qualifications

• Salesforce/Baan/SAP experience

General Job Requirements

• This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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