Customer Service Representative

Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activityâmaking critical outbound calls, delivering clear info, and keeping everything on track. About the Company This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options. Location: El Salvador - Fully Remote Your Mission Day to Day Responsibilities Make high-volume inbound and outbound auction-related calls using approved scripts Clearly explain auction details, deadlines, and next steps Document call outcomes and tenant responses accurately in the system Complete multiple call attempts and follow required follow-ups Handle sensitive or escalated conversations with empathy and professionalism Stay compliant with timelines, legal requirements, and internal policies Flag trends, issues, or concerns to team leads Jump in on additional outbound call projects as business needs shift Your Toolbox Skills to be Successful Previous call center, customer service or outbound calling experience (preferred) Strong verbal communication and active listening skills Ability to stay calm in high-stress or sensitive conversations Comfortable working independently and managing your time Basic computer skills and experience with CRM or call systems Sharp attention to detailâespecially with documentation Your Perks What's in it for you Working completely remote Location independence Weekend bonusTraining and ongoing support to set you up for success Collaborative, supportive team environment A role that builds real-world communication and compliance skills #J-18808-Ljbffr