IT Help Desk Specialist
$50 - $60 per hourCareer Group
IT Help Desk Specialist | $50–$60/hr | Temp-to-Perm | San Ramon, CA
We are seeking an experienced IT Help Desk Specialist to join our team on a temp-to-perm basis. This position will provide Tier 1 and Tier 2 technical support to employees across the organization, troubleshooting a variety of hardware, software, application, and access-related issues. The ideal candidate has 2–3 years of hands-on IT support experience, strong customer service skills, and the ability to effectively troubleshoot and resolve issues in a fast-paced environment.
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
Responsibilities
- Provide responsive Tier 1 and Tier 2 technical support to employees, both in person and remotely.
- Serve as a primary point of contact for employees experiencing technical issues and provide clear, professional assistance.
- Diagnose, troubleshoot, and resolve issues involving Windows-based computers, applications, connectivity, user access, and general desktop technology.
- Provide day-to-day support for Microsoft 365 applications , including Outlook, Teams, Word, Excel, and related tools.
- Troubleshoot and support OneDrive and SharePoint , including file access, synchronization, permissions, and basic user issues.
- Support users with Adobe Acrobat and Bluebeam , including troubleshooting application functionality and document-related issues.
- Assist with onboarding and offboarding activities, including setting up equipment, applications, accounts, and access for new employees.
- Install, configure, and maintain software and basic hardware as needed.
- Manage and prioritize incoming help desk requests while ensuring issues are resolved within appropriate timeframes.
- Document troubleshooting steps, resolutions, and user interactions within the applicable ticketing or IT support system.
- Escalate complex or recurring technical issues to the appropriate IT team while maintaining ownership through resolution.
- Assist with maintaining IT equipment, workstations, peripherals, and other end-user technology.
- Provide basic guidance and training to employees on software, systems, and technology best practices.
- Partner with internal IT team members and other departments to identify recurring issues and improve the overall user experience.
- Maintain a high level of professionalism, responsiveness, and customer service when working with employees at all levels of the organization.
Qualifications
- 2–3 years of professional experience in an IT Help Desk, Desktop Support, IT Support Specialist, or similar role.
- Hands-on experience providing both Tier 1 and Tier 2 technical support
- Strong experience supporting Windows-based operating systems and desktop environments
- Proficiency with Microsoft 365 , including common applications and user troubleshooting.
- Experience supporting OneDrive and SharePoint in an end-user environment.
- Experience troubleshooting and supporting Adobe Acrobat
- Experience with Bluebeam is strongly preferred.
- Strong understanding of basic desktop hardware, software, networking, user accounts, and access troubleshooting.
- Ability to diagnose technical issues, identify root causes, and determine appropriate solutions or escalation paths.
- Experience working with a ticketing/help desk system and maintaining accurate documentation.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Excellent customer service skills and a patient, solutions-oriented approach to troubleshooting.
- Strong organizational skills and the ability to manage multiple support requests and competing priorities.
- Comfortable working independently while also collaborating with a broader IT team.
- Ability to work onsite Monday–Thursday in San Ramon , with Friday remote
- Ability and willingness to commute to Palo Alto one day per week is a major plus . xhyhwjd
- Reliable, proactive, and adaptable with a strong attention to detail.
Location: San Ramon, CA
Schedule: Monday–Thursday onsite; Friday remote
Compensation: $50–$60/hr
Employment Type: Temp-to-Perm
Vacancy posted 8 hours ago
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