Outpatient Administrative Rep

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POSITION SUMMARY: The Administrative Representative (Outpatient Registration/Admissions) position is responsible for maintaining and administering daily tasks aligned with the outpatient experience from admission to discharge. This position will have frequent communication with patients, families, caregivers and staff via email, face to face and phone. This position will support measures that accurately track the census and daily activities of the outpatient. This position will be responsible for a variety of tasks within the Outpatient Services department including greeting patients and families, performing patient registration and discharge, scheduling appointments, and serving as a liaison between patients and Clinical support staff. POSITION REQUIREMENTS:

• Licensure/Certification/Registrations: None
• Education: A high school diploma or equivalency is required.
• Experience: 1-3 years front desk experience in a clinical environment required. Previous experience with medical terminology, charge entry and Meditech software, Medicare/Medicaid and commercial insurance preferred.
• Skills & Abilities: Excellent skills in team-building, conflict resolution, and communication skills; both verbal and written. Able to organize and prioritize multiple tasks effectively. Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system. Ability to work with frequent interruptions and complete assignments in a timely manner. Work collaboratively within the department, other departments and physicians. Strong computer skills with Microsoft applications preferred.

ESSENTIAL FUNCTIONS:

• Present as a contact person for outpatients entering and exiting Outpatient Services.
• Serve as a contact person for incoming Outpatient Services calls and be responsible for relaying messages and /or directing calls to the appropriate source(s).
• Provide the highest level of customer service to patients, fellow employees and referral sources.
• Work with peer Administrative Representatives to ensure the day's checks and balances are complete, reporting issues in a timely manner to the Director of Outpatient Services or appropriate outpatient manager.
• Serve as a liaison between the patient and the therapist/nurse regarding schedules and changes in schedules.
• Communicate effectively with peers, other departments, and physicians to support maximum departmental productivity and collaborative planning.
• Respond effectively and timely to on the spot questions when a need for a change in direction is necessary to accommodate the patient.

** This is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.

Craig Hospital Benefits:

Benefit Eligible Positions:

At Craig Hospital, we offer a wide range of outstanding benefits that allow our employees to tailor a benefits package that meets their individual needs. Planning a family or looking forward to retirement we have options. Our medical insurance is a self-funded plan administered by Allegiance Benefit Plans with a CIGNA network of providers offering two different comprehensive plans. We offer dental insurance through Delta Dental, and vision insurance through EyeMed . Craig offers Health Care and Dependent Care Spending Accounts . Craig also provides, and pays for both Short Term and Long Term Disability Insurance plans for every benefit-eligible employee. We offer generous time-off benefits to allow you to enjoy your time away from work too! Additionally, we have a 403b Retirement Plan with a generous matching contribution through Empower Retirement that you are eligible for upon hire. Want to go back to school? We have Tuition Assistance. Unexpected emergency? We have Employee Assistance Programs and an Employee Emergency Assistance Fund .

At Craig, we believe in offering best-in-class benefits and prioritize benefits to support you.

Salary Range: $18.65 - $26.86

Location: Craig Hospital · Outpatient Services Schedule: Full Time, Days, 8:00am-4:30pm