Account Manager, Health and Wellness

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager, Health and Wellness based in the United States. Join a fast-growing technology and payments environment dedicated to helping small and medium-sized businesses thrive through innovative software solutions. As an Account Manager, Health and Wellness, you will drive revenue growth by developing existing customer relationships and identifying opportunities to expand their use of software products and services. You will act as a trusted advisor to clients, understanding their business objectives and recommending tailored solutions that deliver measurable value. Working closely with Customer Success and internal sales teams, you will support customer satisfaction, strengthen retention, and maximize long-term account potential. You will manage strategic account plans, oversee renewals, and maintain a healthy sales pipeline to achieve ambitious growth targets. This remote opportunity is ideal for a customer-focused sales professional who combines relationship-building skills, commercial acumen, and a passion for technology-driven business growth. Accountabilities - Develop and maintain strong relationships with key stakeholders across an established portfolio of health and wellness customers through phone calls, video meetings, email, and in-person interactions. - Build a thorough understanding of each customer's business goals, operational challenges, and growth priorities to identify relevant software products and service opportunities. - Develop and execute strategic account plans that drive account expansion, increase customer value, and support revenue growth. - Identify, qualify, and pursue upselling and cross-selling opportunities that align with customer needs and business objectives. - Serve as the voice of the customer within the organization, advocating for client priorities and ensuring a consistently high-quality customer experience.

- Manage contract renewals proactively, strengthen customer loyalty, and implement strategies to reduce churn and maintain strong retention rates. - Partner with Customer Success teams to encourage product adoption, improve customer engagement, and help clients achieve their desired business outcomes. - Address customer questions, concerns, and challenges promptly, coordinating with relevant internal teams to deliver effective resolutions. - Maintain accurate records of customer interactions, sales activities, leads, opportunities, and account updates within the CRM system. - Build and manage a qualified sales pipeline, using sales dashboards and performance data to prioritize activities and achieve monthly, quarterly, and annual revenue targets. - Analyze customer information, account performance, and market trends to identify growth opportunities and inform account strategies. - Prepare and deliver regular reports on account health, renewal performance, expansion opportunities, pipeline progress, and customer satisfaction to management. - Continuously improve account management practices by identifying opportunities to streamline processes, strengthen customer relationships, and enhance commercial performance. Requirements - Bachelor's degree in Business, Marketing, Technology, or a related field preferred. - At least three years of experience in software sales or account management, preferably serving small and medium-sized businesses (SMBs) and mid-market customers. - Strong understanding of software technology, industry dynamics, and the business needs of customers in a competitive market. - Proven ability to build and maintain trusted relationships with customers, internal stakeholders, and decision-makers. - Demonstrated success identifying account expansion opportunities and executing effective upselling and cross-selling strategies.