Vice President, Product Strategy

Job Description

Help shape how customers pay through secure, flexible, and easy-to-use card payment capabilities. You will take ideas from concept to launch, then scale them across customer journeys and use cases.

Job Summary

As a  Vice President, Product Strategy  in our  Card Cobrand Product team, you lead end-to-end strategy and delivery of scalable card payment capabilities, from discovery through launch and ongoing optimization. You translate customer needs and business goals into a clear roadmap, align partners across product, technology, design, risk, fraud, servicing, finance, analytics, legal, compliance, and operations, and use data to improve customer experience and business impact.

Job Responsibilities 

• Own end-to-end product strategy and roadmap for card use capabilities, from discovery and business case through launch and scale
• Prepare executive-ready materials (roadmap updates, decisions, scorecards, business reviews) for leadership and governance forums
• Define scope and sequencing (minimum viable release through long-term vision) and drive prioritization and trade-offs across teams
• Establish success measures and operating cadence (dashboards, reviews, action plans) to improve adoption, experience, risk outcomes, and financial impact

Required Qualifications, Capabilities, and Skills 

• 7+ years in product strategy/management across payments, credit cards, fintech, digital commerce, or customer experience (Bachelor’s degree or equivalent experience)
• Proven ability to lead new product builds from ambiguity to launch with strong prioritization, dependency management, and delivery discipline
• Strong cross-functional leadership and stakeholder influence across product, technology, design, risk, fraud, legal, compliance, finance, analytics, servicing, and operations
• Excellent communication: concise, decision-oriented storytelling and executive-ready writing/presenting

Preferred Qualifications, Capabilities, and Skills 

• Master of Business Administration or equivalent strategic/product experience
• Experience delivering card payment capabilities such as digital wallets, pay-over-time features, merchant offers, authentication, or disputes experiences
• Familiarity with payments concepts such as tokenization, authentication, dispute workflows, and fraud prevention controls
• Experience partnering with external platforms or partners to deliver payment-related capabilities

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.