#127820 - Research Operations Associate

Job Description

Job Description

Job Description

We are seeking a Research Operations Associate to support a UX Research team with participant recruitment, study coordination, research repository management, and Research Operations process improvement.

This role is well suited to someone with 1-2 years of experience supporting UX teams, coordinating cross-functional programs, or managing research participants or panels. The ideal candidate is highly organized, proactive, comfortable managing several concurrent projects, and interested in UX Research and Design Thinking.

Key Responsibilities

- Manage the end-to-end participant recruitment process for UX research studies, with a strong focus on B2B and employer participants.

- Source, screen, schedule, and communicate with research participants.

- Coordinate participant NDAs, research-session logistics, and incentive payments.

- Manage multiple research projects and recruiting workflows simultaneously.

- Communicate proactively with researchers about recruiting challenges, participant availability, and study risks.

- Recommend alternative participant-recruiting approaches when the initial strategy is not producing sufficient results.

- Partner closely with UX researchers to understand study requirements and support the research lifecycle.

- Lead the migration of a Google-based UX research repository to Dovetail.

- Support research repository organization, maintenance, and thematic analysis.

- Serve as a liaison between Research Operations and UX Research stakeholders.

- Identify opportunities to improve Research Operations processes using design thinking and continuous-improvement practices.

- Create participant-recruiting resources, templates, and best-practice guidance for researchers.

- Coordinate with Legal and Policy stakeholders on participant compliance and approval requirements.

- Support UX research vendor management, procurement activities, and budget tracking.

- Help onboard new UX researchers and promote consistent Research Operations practices.

Must-Have Skills

- 1-2 years of experience supporting UX teams, coordinating cross-functional programs, or managing research participants or panels.

- Experience recruiting participants, preferably for UX research studies.

- Experience coordinating schedules, calendars, and multiple concurrent projects.

- Understanding of or demonstrated interest in UX Research and Design Thinking.

- Strong Agile and Jira experience.

- Experience using calendar management and scheduling tools.

- Experience using online collaboration tools.

- Experience using Qualtrics or an equivalent survey platform.

- Strong written and verbal communication skills.

- Excellent organizational and multitasking skills.

- Strong project coordination and attention to detail.

- Strong relationship-building and stakeholder-management skills.

- Collaborative, curious, empathetic, proactive, and self-driven working style.

Nice-to-Have Skills

- Direct Research Operations experience.

- Experience recruiting B2B or employer participants.

- Experience using Dovetail.

- Experience supporting research repository management or migration.

- Experience supporting thematic analysis.

- Vendor-management or procurement experience.

- Budget-tracking experience.

- Experience coordinating with Legal or Policy teams.

- Knowledge of UX research methodologies and participant-recruiting best practices.

- Experience onboarding UX researchers or creating Research Operations resources.

- Enterprise experience strongly preferred.

Required Tools & Platforms

- Jira

- Qualtrics or an equivalent survey platform

- Calendar management and scheduling tools

- Online collaboration tools

Location, Time & Engagement

- Open to candidates located in the United States or LATAM.

- Significant working-hour overlap with Eastern and Central U.S. time zones is highly preferred.

- Full-time contract engagement at approximately 40 hours per week.

- Remote role.

- Current contract end date is March 31, 2027.