Park Services Supervisor

Park Services Supervisor

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don't do this as individuals, but as a passionate team that cares about making a difference in our guests' lives. We endeavor to be a highly effective, lean, and fast-moving organization. The Park Services Supervisor (age 18+) is responsible for leading a Park Services team that takes pride in maintaining a high standard of cleanliness throughout the entire resort; maintaining and cleaning the park's sites and amenities.

This is a SEASONAL, full-time position and reports to the Park Operations Manager.

Duties & Responsibilities

Daily Duties:

• Oversees a team of park services staff
• Schedules staff, monitors payroll, and maintains compliance with a payroll budget
• Participates in the recruitment process and selection of talent for the department
• Ensures timely trash pick up around the park
• Prepares sites (clean fire ring, clean up trash, picnic table, etc.) on time and updates site status within the reservations system in real-time via tablets
• Cleans and prepares golf carts for guest arrivals
• Cleans all bathhouses throughout the resort and maintains the cleanliness throughout the day with a schedule
• Maintains and cleans the aquatics facilities, including decks, cabanas, power washing, loungers, etc.
• Maintains cleanliness throughout the common areas of the resort
• Pressure washes throughout the resort: buildings, decks, & patios
• Reports maintenance issues in common areas following work order procedures
• Delivers items to campers as needed
• Assists in maintaining the park's landscaping, as needed
• Assists in cabin cleanings and turnovers, as needed
• Participates in other projects and activities as assigned

Other Essential Duties:

• Collaborates with park and home office departments
• Coordinates and oversee various projects from start to finish
• Responds to guest inquiries using the company's service recovery guidelines
• Utilizes and learns the reservation system for daily planning
• Participates in other projects and activities as assigned

Education/Training/Experience

Customer service experience preferred

Qualifications/Requirements

• Basic computer skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

Essential Physical Demands

• Able to lift up to 80 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
• Constant exposure to outside weather conditions

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.