Dispatcher

Job Description

Job Description

We are looking for a Dispatcher to support daily service coordination for a manufacturing operation in Los Alamitos, California. This Long-term Contract position is ideal for someone who can manage incoming requests, organize technician schedules, and keep communication clear between customers, field teams, and internal staff. The role requires strong customer service skills, sound judgment, and comfort working with computer-aided dispatch tools in a fast-paced environment.

Responsibilities:

• Coordinate daily service calls by assigning work to field technicians based on urgency, location, and availability.

• Respond to inbound customer inquiries with professionalism, provide status updates, and ensure service needs are accurately documented.

• Use computer-aided dispatch systems to create, update, and monitor work orders throughout the service cycle.

• Communicate with technicians in the field to confirm schedules, relay job details, and address changes in real time.

• Track service activity and logistics to help maintain efficient coverage and timely completion of assigned work.

• Work closely with internal teams to resolve scheduling conflicts, customer concerns, and operational issues as they arise.

• At least 1 year of experience in dispatching, call center support, customer service, or a related coordination role.
• Ability to manage multiple service requests at once while maintaining accuracy and attention to detail.
• Experience using computer-based dispatching or scheduling systems in a fast-moving environment.
• Strong verbal and written communication skills with the ability to interact effectively with customers and field technicians.
• Comfortable coordinating logistics, prioritizing tasks, and adjusting schedules as business needs change.
• Proficiency with standard computer applications and data entry required for service tracking and communication.