Credentialing and Licensing Manager- Remote

ABOUT RIA HEALTH

Ria Health, recognized as the leading national telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $12.5 million through a Series B financing led by Peloton Equity.  Our existing investors SV Health, BPEA and SOSV also participated in the Series B.  Ria Health will enable patients to achieve long term success in reducing or eliminating  their alcohol consumption, and live healthier and happier lives. We are seeking a Regional Business Development and Enrollment Specialist to join our rapidly growing team. Ria Health, recognized as the leading national telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $18 million in Series A led by SV Health Investors, LLC.  The investment will further the momentum of commercial partnerships that include regional and national health plans, including Anthem Blue Cross Blue Shield, UnitedHealth Group Optum,  Beacon Health Options, Highmark Health, and Magellan Health.

JOIN THE RIA HEALTH TEAM!

Join the team that integrates medical care, behavioral support, and technology tools to help members achieve their personal goals in treating alcohol misuse. Ria Health is a Center of Excellence that delivers a Joint Commission accredited program that leverages evidence-based pharmacotherapy, psychosocial support, and an engaging care delivery platform to help members achieve lasting improvements in their quality of life. Ria’s published outcomes data set the standard for effectiveness in alcohol treatment. The Ria program is delivered through telehealth and by a care team of Physicians, Nurse Practitioners, and Coaches with clinical expertise to manage care and outcomes for Ria Health members.

WORK AS RIA HEALTH’S CREDENTIALING AND LICENSING MANAGER

The manager works under the Clinical Operations Department to onboard new Ria Health clinicians and run licensure and credentialing workflows.

This role is responsible for the completion of credentialing, licensing, and compliance goals, management of contracted Credentialing Verification Organizations (CVO)s, and implementation of new payer relationships and provider onboarding. As part of a fast-paced, high growth company, the person in this role must be able to manage and execute credentialing functions and provide a high level of support to Ria’s clinicians. 

RESPONSIBILITIES: 

• LEADERSHIP

• Represents the credentialing department through regular reporting and updates at staff meetings

• Manages and improves credentialing and licensing workflows at Ria Health to scale

• Stays up to date on changes/additions to regulations related to requirements to credentialing, state licensing and prescribing rules (DEAs, NP supervision, etc) and makes corresponding updates to Ria policies and procedures within this scope

• Prepares minutes, rosters and files for internal Credentialing Committee Meetings and Medical Staff Meetings

• Implements new payer accounts for credentialing and establishes relationship with credentialing teams at the payer/plan.

• Manages multiple vendors (CVOs) and ensures adherence to SLAs

• Effectively communicates in writing and verbally routinely with providers and provides high-touch support in the completion of licensing and credentialing tasks

• ONBOARDING & CREDENTIALING

• Onboards and initiates credentialing of new providers. This includes:

• Internal system set up, 

• Updating CAQH profiles  

• Requesting and managing  payor enrollments (via external vendor)

• Executing internal supervision agreements between MD and NPs & Psychotherapist and coaches  

• Maintains current malpractice roster

• Offboards providers in compliance with credentialing policies and procedures

• Completes Medicare and Medicaid group and provider enrollments

• Ongoing Provider Enrollment Efforts and Credentialing Network Management

• Provides regular roster updates to payor partners and internally

• LICENSING

• Maintenance and completion of provider license renewals

• Manages new license applications (via external vendor)

• Develops Continuing Medical Education resources designed to minimize the requirements for providers with multi-state licenses

• SUPERVISION AND PRESCRIBING

• Ensures Nurse Practitioner supervision requirements are met including implementing agreements, supervisor/ supervisee meeting verifications, and appropriate and required documentation is completed and stored in a manner that allows easy retrieval when necessary.

REQUIREMENTS: EDUCATION AND EXPERIENCE

• Bachelor’s Degree

• Min. 5-7 years of credentialing experience 

• Proficiency with CAQH profiles, Medicare and Medicaid enrollment 

• Experience with credentialing and licensing processes

• High attention to detail and documentation

• Excellent written and verbal communication skills

• Ability to make decisions and drive projects forward amidst ambiguity

• Process-driven

• Background working in high-growth, start-up companies a plus

ENJOY RIA HEALTH BENEFITS

• Become part of a mission-driven team delivering innovative, next-generation care for alcohol use disorder

• Grow professionally within a rapidly scaling tech-enabled healthcare organization

• Competitive compensation packages

• Comprehensive medical, dental, and vision insurance

• Paid time off (PTO) that supports work–life balance

• Remote and hybrid work options based on role and business needs

• Ongoing telehealth training, development, and learning opportunities

EQUAL EMPLOYMENT OPPORTUNITY

Ria Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran

status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,

transfer, leaves of absence, compensation and training.

Ria Health team members work in a virtual environment. You are responsible to work interdependently with multiple team members and departments.

Ria Health Vision:

A world with accessible, compassionate, and effective treatments to reduce the burden of all those who suffer from Alcohol Use Disorder.

Ria Health Mission:

We combine medical science, technology, and human compassion to deliver private, evidence-based, telehealth alcohol treatment programs for anyone who wants to drink less and live better.

Ria Health Values:

Compassion – we promote a culture of empathetic care and communication. We actively listen, we always encourage, and we provide support.

Integrity – We are honest, open, ethical, and fair. We hold ourselves accountable when we make mistakes.

Teamwork – working together, we will achieve great things.

Embrace Change – we work to drive improvement over perfection, measuring and questioning the status quo to make progress and enhancement.

Always Learning – We celebrate curiosity and discovery through development and research.