Operations & Content Excellence Program Manager Global Sales Activation & Adoption

Operations & Content Excellence Program Manager

Join a high-impact team at the center of Cisco's mission to revolutionize the way organizations connect and protect in the AI era. Our mission is to create a modern sales team with AI-enabled sellers who show up more prepared, compete differently, and unlock innovation for our customers and partners. By placing AI, the seller experience, and a commitment to customer value at our core, our team is redefining how we communicate, activate, and drive adoption and change management to ensure our strategy translates into a reality that redefines our competitive edge and ensures we win as one team.

The Operations & Content Excellence Program Manager for Cisco's Global Sales Activation & Adoption is a dual-focused leader responsible for orchestrating complex change management activities while driving a world-class content strategy. This role serves as a key connector between global strategy and regional execution, ensuring operational continuity and stakeholder confidence. As a team lead for our contractor workforce, you will oversee both operational rigor and creative output, ensuring our messaging and assets are not only accurate but visually compelling and highly effective. You will manage the end-to-end lifecycle of activation contentfrom strategy and design to production and socializationensuring all materials drive adoption and reflect Cisco's brand identity.

Key Responsibilities

• Build, maintain, and continuously improve the team's operating model.
• Manage intake processes and triage incoming requests across Activation and Adoption workstreams.
• Oversee resource planning and capacity management in partnership with program leadership.
• Facilitate recurring team calls and cross-functional alignment sessions.
• Own and maintain the team's Roadmap, Quarterly Performance activities, and Retrospective planning.
• Manage Metrics & Reporting frameworks to track program health and outcomes.
• Lead a creative contractor team to deliver high-quality, scalable content solutions.
• Content Strategy & Design: Oversee brand visual identity, including graphic design, icon/logo creation, motion graphics, and CEC badge design.
• Training & Multimedia Production: Manage the development of video tutorials, testimonials, leader messaging, multi-cam podcasts, and AI-assisted or team-produced audio/voiceovers.
• Documentation & Collateral: Ensure high-quality design and formatting for quick guides, user guides, release aids, program overviews, FAQs, and Mindtickle series.
• Socialization & Platform Strategy: Own the development and optimization of SharePoint and SalesConnect sites; coordinate WalkMe solutioning and Mindtickle training session setups.
• Lead a team of contractors to drive operational and content excellence.
• Serve as a primary point of contact for cross-functional stakeholders, ensuring consistent messaging across Global, Geo, and Architecture audiences.
• Support escalation paths for Project Managers across active workstreams.
• Manage team project boards (e.g., Asana) to ensure workstream visibility and accountability and executive reporting.

Minimum Qualifications

• 8+ years of experience in Program or Operations Management, preferably in a Sales or Go-to-Market environment.
• Demonstrated experience in change management, program management, and operations.
• Proven experience leading or managing creative teams and/or contractors.
• Hands-on experience with Asana or similar project management software.
• Proficiency with collaboration and content tools (SharePoint, SalesConnect, Adobe Creative Suite, or equivalent).

Preferred Qualifications

• Prosci certification or deep working knowledge of the ADKAR model.
• Strong ability to manage multiple stakeholders across global and regional teams.
• Experience in a creative agency or internal content production environment.
• Ability to work independently and navigate ambiguity in a fast-paced, AI-focused environment.
• Experience supporting large-scale sales transformation or enablement programs.