Intake Specialist

Overview Schedule: Tuesday - Saturday 11:30am - 10:00pm Pay Rate: $16 - $17/Hr The Intake Specialist is responsible for the intake process at the facility. About Us Wilmington Treatment Center was founded in 1984 by a group of individuals whose lives had been affected by the disease of addiction. Over the ensuing four decades, the program has remained committed to providing the best possible treatment via evidence-based programming, research-supported methods and modalities, and personalized care that is delivered with both compassion and respect. Responsibilities Liaise with client/family of potential admissions to address any questions, concerns, etc. Coordinate facility tours with clients and families who are potential admissions. Interface with remote admissions team and on‑site clinical team for necessary approvals, plan for clientarrival, including travel arrangements as applicable. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports arrival process including coordinating assessment/bed placement process, searches of clientbelongings/person for prohibited items. Orients client to the facility/milieu. Liaises with direct care/nursing/clinical team to ensure client is set‑up with a treatment plan/scheduleas needed. Ensures intake paperwork is completed in a timely fashion and documentation is maintained asrequired. May discuss client’s financial responsibility and take payment as applicable. Provides exceptional customer service in line with Acadia Healthcare standards. Qualifications Standard Expectations Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. Communicate clearly and effectively to person(s) receiving services and their family members, guestsand other members of the health care team. Develops constructive and cooperative working relationships with others and maintains them overtime. Encourages and builds mutual trust, respect and cooperation among team members. Maintains regular and predictable attendance. Education/Experience/Skill Requirements High‑school diploma, GED, or equivalent. 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, ispreferred. Must have excellent communication and customer service skills, and an ability to use requiredcomputer programs. Licenses/Designations/Certifications De‑escalation training, CPR and/or First‑Aid certification as required by facility. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws. #J-18808-Ljbffr