Product Portfolio Operations Manager-Intelligence & Insights

As a Product Portfolio Operations Manager – Intelligence & AI within Product Portfolio Operations, you serve as the quantitative foundation for portfolio decision‑making, building and maintaining insights measurement infrastructure, AI‑powered tooling, and a customer signal aggregation layer. Responsibilities Design insights framework and data architecture in partnership with key stakeholders, spanning product metrics, delivery metrics, financial metrics, adoption metrics, and flow metrics across all platform products, ensuring traceability from dashboard to source system. Build and maintain portfolio dashboards at three altitude levels – executive, operational, and team‑level – ensuring leaders and product teams can act on what they see without interpretation overhead. Identify and automate repetitive product portfolio operations tasks including status collection, metric aggregation, report generation, and intake triage scoring, delivering measurable reduction in manual operational overhead each quarter. Proactively surface cross‑product insights and portfolio‑level patterns such as adoption anomalies, delivery velocity trends, cost‑per‑feature shifts, and dependency bottleneck patterns to relevant product teams and Product Portfolio Operations leads. Build and maintain a unified portfolio‑level view of customer signals by synthesizing product‑team‑sourced data into cross‑product patterns and portfolio‑level customer health indicators, with defined data‑sharing contracts between product teams and PPO. Own the portfolio‑level adoption and consumption measurement infrastructure including data pipelines, dashboards, and cross‑product benchmarking for active users, feature adoption curves, onboarding completion rates, time‑to‑value, and churn/re‑engagement signals. Design, build, and maintain agentic AI systems that connect portfolio tools into intelligent, continuous pipelines – including AI‑powered anomaly detection, auto‑generated Portfolio Intelligence Briefs, natural language querying for portfolio data. Required Qualifications 5+ years of experience or equivalent expertise in data architecture, portfolio analytics, business intelligence, or product engineering within technology organizations. Demonstrated ability to design and maintain enterprise‑grade insights models, dashboards, and automated data pipelines across multiple products or platforms. Strong experience with metric definition, data governance, and data quality management – contributing to a single source of truth across complex product ecosystems. Proven ability to translate data into actionable insights across horizontal and vertical audiences. Experience operating within product development lifecycles and agile methodologies at a portfolio or multi‑product level. Preferred Qualifications Experience designing or implementing AI‑powered automation, agentic workflows, or intelligent data pipelines in an enterprise environment. Familiarity with flow metrics (lead time, cycle time, throughput, WIP) and their application to portfolio health monitoring. Experience with product‑level insights, analytics frameworks, and outcome measurement methodologies. Background in developer platforms, platform engineering, or internal product ecosystems with adoption telemetry and consumption analytics. Strong stakeholder management skills with the ability to interface with executive leadership, functional leads, product teams, and engineering teams across a multi‑product portfolio. EEO Statement We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. #J-18808-Ljbffr