Patient Coordinator

Patient Service Coordinator – Exceptional Health, LLC Salary: $72,500 per year Location: Wellesley, MA Schedule: Monday - Friday, 8:00 AM to 4:00 PM Job Type: Full-time Date Posted: Exceptional Health is a premier concierge internal medicine practice committed to delivering personalized, high-quality care in a warm, collaborative environment. We are seeking a full-time Patient Service Coordinator to join our growing team. This position is ideal for someone who is highly organized, detail-oriented, and proactive. The right candidate thrives in a fast-paced setting and takes pride in supporting both patients and clinical staff with accuracy, empathy, and professionalism. Key Responsibilities Serve as the first point of contact for patients, providing warm greetings and professional phone support Triage patient inquiries and route messages appropriately Schedule patient appointments, specialty consultations, and diagnostic testing Verify insurance coverage and prepare charts to ensure seamless, efficient daily operations Collect co-pays and manage administrative follow-up tasks Coordinate care between patients, physicians, and clinical staff Communicate test results and updates to patients and providers as directed Track, monitor, and follow up on outstanding orders, lab results, and consult notes Maintain HIPAA compliance and protect patient confidentiality in all communications Manage multiple responsibilities while sustaining strong customer service and attention to detail Qualifications Minimum of 4 years of administrative experience in a medical setting Familiarity with internal medicine workflows, terminology, and clinical processes Strong multitasking skills with the ability to anticipate patient and provider needs Excellent verbal and written communication skills Ability to document clearly, concisely, and professionally Proficiency in Microsoft Office and web-based systems Experience with Epic or similar EHR platforms strongly preferred A collaborative mindset, strong work ethic, and a commitment to high-quality patient care Why Join Exceptional Health? At Exceptional Health, we believe outstanding care begins with an outstanding team. You will be part of a supportive, forward-thinking practice that values teamwork, trust, and clinical excellence. This is an opportunity to contribute meaningfully to the patient experience every day and grow within a well-respected concierge practice. #J-18808-Ljbffr