Associate Director - Membership

Department: Center Staff Location: Oak Square YMCA Compensation: $50,000 - $55,000 / year Description The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Membership Director, this position will represent the YMCA in a manner in accordance with the mission and goals of the YMCA. Expectations Provide excellent member service by exceeding member expectations, including being a good listener, caring about members’ well‑being, and checking in on their progress. Staff must also take the initiative to talk with members and make them feel welcome. Make eye contact with members whenever possible while speaking. Ask members how they are doing or if they are having a good day as they enter the facility or during classes. Make members feel welcome by being pleasant and cheerful, including saying hello, goodbye, calling members by name, and smiling. Key Responsibilities Be on time, ready to start work at the Welcome Center at the beginning of your shift, dressed in uniform and name‑tag, no matter the weather. This position works a Tuesday – Saturday schedule year‑round. Be open and willing to substitute for shifts where there is no coverage, including opening, closing, and weekend shifts. Assist in meeting and exceeding monthly and annual membership sales goals. Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in‑person service, and prospective member engagement; follow up for prospective members daily. Track sales through Excel spreadsheets on the P Drive. Oversee renewals, including sending out billing statements with marketing flyers and tracking in Excel on the P Drive. Follow up with terminations, accounts receivables, and document results in Excel spreadsheets. Train staff on Welcome Center policies and procedures and monitor efficiency and accuracy. Assist in grassroots marketing, including flyering, tabling, and attending special community events as needed. Train Welcome Center staff on the data entry system, protocols, tours, and set high expectations of customer service. Work nights and weekends as assigned. Perform program and camp registrations as well as membership sign‑ups in the data entry system. Handle responsibilities such as cashing out, balancing daily transactions, and dropping envelopes in the safe. Maintain an orderly and neat workspace. Be ready and able to respond to an emergency, assemble emergency equipment, and assist in the care of the victim. Attend all staff meetings (mandatory) and be able to work as a team player. Perform all other duties as assigned. Assign work duties to staff, monitor performance, and communicate corrections. Know and execute basic management skills, including effective motivation, equality, delegation, performance management, evaluation, and corrective action. Job Requirements Able to multi‑task (helping customers, answering phone, handling other duties). Able to be efficient, proficient, and knowledgeable in customer service, cashiering, and decision making. Able to learn information about each department to better serve potential members and current members or know where to find it. Able to understand the relationship of the general public to the association, of staff to volunteer, and of staff to staff, and be able to effectively enhance and cultivate those relationships. Able to communicate effectively with adults and children alike. Benefits Developing leadership skills in a caring, challenging, and diverse working environment. Exploring a wide range of opportunities as you learn new skills and functions. Shaping the future of young children while making a difference each day for our communities and each other. Engaging in YMCA career training programs and working alongside those who share the same passion. Balancing work and life. Comprehensive benefits, including: FREE YMCA Membership. Discount on specialty programs like personal training and swimming lessons. Discounted or free family membership. Robust retirement plan up to 10% (see eligibility requirements). Health, dental, and vision benefit package. Vacation and sick time (part‑time employees receive sick time). #J-18808-Ljbffr YMCA of Greater Boston