Technical Support Specialist - Hybrid

Schedule -

• Monday to Friday 10:30am - 7pm
• Overtime based on business needs

 

What You Will Do -

• Provide exceptional customer service by responding to technical inquiries via phone and email in a timely and professional manner.
• Troubleshoot product and service issues, partnering with field representatives to identify and resolve customer concerns.
• Accurately document service requests, technical findings, and customer interactions using established processes and systems.
• Maintain service records and documentation in compliance with customer agreements and company standards.
• Utilize software tools and technical resources to access product information, manage cases, and support issue resolution.
• Analyze service metrics and trends, sharing insights and recommendations to improve performance and customer experience.
• Contribute to continuous improvement initiatives through root cause analysis, problem-solving, and process enhancement efforts.
• Build strong cross-functional partnerships, support team projects, complete product training and certification requirements, and promote Stryker's commitment to quality and customer satisfaction.

 

What You Need -

Required

• 3 years of professional experience with customer and/or technical support.
• High School diploma or GED equivalent.
• Ability to work flexible hours as needed to support the business needs.

 

Preferred

• Associate’s or Bachelor’s degree.
• 3+ years of experience in technical support, equipment servicing, repair, or a related technical field.
• Hands-on experience using hand tools, power tools, and other technical equipment.
• Experience documenting service activities, technical findings, and customer interactions accurately.
• Proficiency with computer systems, software applications, and technical documentation tools.
• Fluency in French or Spanish is a plus.

$24.54 - $33.68 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.