Program Support Assistant (OA)

Summary

This position is located in a National Labor Relations Board field office. Field offices represent the actual operating arm of the Agency and the means through which both the Board and the General Counsel interact with the public. This position is responsible for a variety of administrative program support functions in furtherance of the Agency's unfair labor practice and representation case work.

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Duties

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As a, Program Support Assistant (OA) , GS - 0303-8 , your typical work assignments may include:

• Assisting Regional office employees with unfair labor practice and representation case hearing proceedings by
  organizing evidence and independently preparing and assembling legal documents required in the case.
• Maintaining case files by establishing and organizing documents, recording and issuing actions and documents, updating all electronic case records and databases (Case Management software), and confirming case statuses with attorneys.
• Serving as the Regional office expert in use of the Agency's electronic case processing system providing technical support and guidance to various staff members in the system's operational uses, tracking, retrieval and electronic recordkeeping.
• Independently arranging, preparing, formatting, and finalizing a variety of legal and administrative documents.

Requirements

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Conditions of employment

• U.S. Citizenship Required.
• Males born after 12/31/1959 must be registered for Selective Service.
• This is not a remote position.
• Relocation expenses are not authorized.
• This is a Competitive Service position.
• This position is part of the Bargaining Unit.
• You may be required to complete as applicable, a new one-year probationary period or two-year trial period if appointed.
• If you are a current status federal employee, you may be required to complete a new one-year probationary period if selected.
• Subject to a background investigation prior to appointment.
• Submit complete application package online by 11:59 PM EST on the closing date.

Qualifications

All qualifications and eligibility requirements must be met by the closing date of the announcement.

IDEAL CANDIDATE STATEMENT

The Ideal Candidate for the Program Support Assistant (OA) has experience working with attorneys or in a legal or professional environment providing legal assistance for the electronic case processing workflow. The Candidate has experience performing a variety of clerical and administrative duties of an office. The candidate demonstrates high-proficiency utilizing office automation systems to compile, track and retrieve data. The ideal candidate has excellent interpersonal skills and the ability to communicate effectively both orally and in writing with internal stakeholders and members of the public. The candidate demonstrates exceptional customer service skills.

BASIC REQUIREMENT

Typing Proficiency: In addition to meeting the experience requirement, applicants for this position must show possession of the ability to type 40 words per minute with 3 or less errors.

In addition to the BASIC REQUIREMENT , applicants must also meet the following:

MINIMUM QUALIFICATIONS

To be qualified for this position at the GS-08 level, applicants must have one year of specialized experience equivalent to the GS-07 grade level that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of a Program Support Assistant (OA) at the GS-08.

Specialized experience includes:

• Experience researching and gathering legal information and documentation from files and records, policies, regulations and statutes, witness interviews, databases, and/or other sources; and
• Experience utilizing an automated database management system to input, retrieve, monitor and maintain
  electronic case files, and prepare reports; and
• Experience performing a broad range of administrative, records management and clerical functions, utilizing operational guides to ensure proper execution of daily tasks; and
• Preparing responses to inquiries and requests for information.

This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position.

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience for this position.

Additional information

SUPPLEMENTARY VACANCIES

Supplementary vacancies may be filled in addition to the number stated in this announcement.

EQUAL EMPLOYMENT OPPORTUNITY / REASONABLE ACCOMMODATION

The National Labor Relations Board is an equal opportunity employer. All qualified applicants will receive consideration for appointment without regard to race; color; religion; sex; national origin; age; disability; genetic information; pregnancy, childbirth, or a related medical condition.

Applicants with disabilities who need reasonable accommodations for any part of the application and hiring process should contact the Agency's Selective Placement Coordinator by email here. NLRB offers a wide array of reasonable accommodations and programs for individuals with disabilities. (Note: for additional information for job seekers with disabilities, please click on the following website here.)

PLACEMENT POLICY

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by Appointment, Reassignment, Transfer, Reinstatement, or Promotion. Management may use any one or any combination of these methods to fill the position.

PROBATIONARY/TRIAL PERIOD

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period, or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may consider:

• Your performance and conduct; and
• The needs and interests of the agency; and
• Whether your continued employment would advance organizational goals of the agency or the Government; and
• Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

ALTERNATE APPLICATION INFORMATION

Applicants may contact the Office of Human Resources.

The National Labor Relations Board offers career opportunities that feature competitive starting salaries and the potential for performance-based increases, flexible hours, and the ability to achieve and maintain a balanced lifestyle. You will enjoy a range of comprehensive and competitive employment benefits that include Work/Life Balance Programs (Alternative Work Schedules, Employee Assistance Program, and the Childcare Subsidy Program), the Federal Employees Health Benefits (FEHB) Program, Flexible Spending Accounts, Life Insurance, Long-Term Care Insurance, Thrift Savings Plan, and the Transit Benefit Program.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.