Client Experience Coordinator

NiagaraMods Client Experience Coordinator Delaware, OH·Contractor Company website Apply for Client Experience Coordinator The Client Experience Coordinator at NiagaraMods is responsible for providing technical support, building demos, and engaging with customers to ensure a positive experience with our products. This role requires strong communication skills, a quick grasp of technical concepts, and offers opportunities for growth in areas like marketing, UI design, and product development. About NiagaraMods NiagaraMods is a leading software development company specializing in building automation solutions for large facilities such as universities, hospitals, K-12 schools, and commercial real estate. Our flagship product, Reflow, empowers system integrators and technicians to create highly interactive user interfaces, enhancing the user experience in the building automation industry. We are a fast-moving, design-focused team building not only a powerful core product, but also the systems and marketing infrastructure that support and scale it. Description Job Title: Client Experience Coordinator Employment Type: Full-time (90 day contract to hire) Hourly Rate: $22-25/hour Job Overview We are seeking a dedicated and enthusiastic Client Experience Coordinator to join our team. In this role, you will be responsible for providing exceptional support to our clients, ensuring they have a positive experience with our products. You will interact directly with customers, manage technical support requests, and collaborate with our internal teams to resolve issues and improve our offerings. This position is ideal for someone who is social, has strong written and verbal communication skills, learns technical concepts quickly, and thrives on continuous learning and growth. Key Responsibilities Field chat and virtual technical support requests, providing timely and effective solutions. Test new software releases to ensure quality and functionality. Build demos using our software to showcase product capabilities. Interact with customers via chat and email, addressing inquiries and providing guidance. Collaborate with the development team to verify and track issues, feature requests, and improvements. Contribute to enhancing the overall customer experience through proactive engagement and feedback. Qualifications Excellent written and verbal communication skills. Ability to quickly learn and understand technical concepts. Strong problem-solving skills and attention to detail. A proactive and customer-focused mindset. Ability to work independently and as part of a small, close-knit team. Experience in a similar role or familiarity with building automation systems is a plus. Background, education or experience in software development is a plus. Background, education or experience in digital design is a plus. Opportunities for Growth Depending on your skills and interests, this role offers opportunities to expand into areas such as: Collaborating with our Creative Director on marketing materials, social media, website content, and product UI design. Working with our development team on coding projects for our products, websites, and continuous integration systems. Participating in our product certification and training classes. Upon successful completion of the contract period and transition to a full-time position, we offer a comprehensive benefits package including: Paid holidays Paid vacation and PTO Retirement match Health, vision, dental, and life insurance Remote/hybrid flexibility NiagaraMods is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Niagaramodules