Customer Service Representative

Customer Service RepresentativeBe the Calm in the Storm - Where Compassion Meets UrgencyAre you at your best when it matters most? At Magnolia Veterinary Hospital, we're looking for a Customer Service Representative to join our Emergency Services team on the 2nd shift. This isn't your typical front desk role - it's a fast-paced, high-impact position where your ability to stay focused, empathetic, and organized directly impacts the lives of pets and the people who love them.Why you'll love us:Purpose-Driven Work - We're an emergency hospital serving Anderson, SC, with round-the-clock care. Every shift you work helps families through their most stressful moments.Tight-Knit, High-Energy Team - You'll be surrounded by veterinary professionals who thrive on collaboration, urgency, and mutual support.Positive, Team-First Culture - Whether you're just entering the veterinary field or looking to level up, we'll help you build the skills that take you further.You're a good fit for this role if you:Are a confident, compassionate communicator who can support clients through high-stress moments with empathy and clarity.Are flexible for evening, weekend, and holiday shifts, and committed to being part of a life-saving emergency care team.Are comfortable managing a fast-paced, high-volume environment.Are tech-savvy, organized, detail-oriented, and able to keep records accurate, appointments on track, and the front desk running smoothly.Stay calm and kind under pressure, and can multitask seamlessly.Thrive in a collaborative environment and are eager to grow your skills while contributing to a mission-driven practice that values empathy, service, and professionalism.Bonus points if you:Bring foundational knowledge of veterinary emergencies and understand the urgency, sensitivity, and precision these situations require.Have prior experience in veterinary or medical reception (preferred)What you'll be doing:Be the first point of contact for emergency clients, both on the phone and in personTriage incoming calls quickly and calmly while gathering key informationCommunicate clearly and compassionately with pet parents during high-stress momentsKeep client records accurate and up to date to support smooth and effective careManage appointment scheduling, billing, and a high caseload with organization and professionalismMaintain a polished and welcoming front desk, even during the busiest shiftsSchedule:2nd shift8-12 hour shiftsRotating weekendsHoliday shifts requiredCompensation The pay for this position starts at $14 per hour, based on experience, skills.What's in it for you:Competitive pay, based on experienceFree virtual mental health for your household (ages 13+)Medical, dental, vision, and life insuranceGenerous CE allowance + paid CE timeUniform allowancePet care discounts for your personal petsPTO, floating holidays, parental leave, and military leaveA robust Employee Assistance Program (from finances to wellness and everything in between)Access to Encore Vet Group's library of training, CE, and career development resourcesA 401(k) with up to 5% company match