Sales Support and Center Operations Coordinator

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

FASTSIGNS of Austin - Burnet Rd is hiring for a Sales Support and Center Operations Coordinator to join our team!

Benefits/Perks:

• Competitive Pay
• Paid Vacation and Holidays
• Ongoing Training Opportunities
• Monday - Friday 8:30 - 5:00pm

A Successful FASTSIGNS Sales Support and Center Operations Coordinator Will:

• Greet and direct customers: answer calls, welcome walk-ins, and connect each person
• with the right salesperson.
• Drive follow-up: chase outstanding estimates, proof approvals, and check in with firsttime customers to keep work moving and build repeat business.
• Support the sales team: help with day-to-day tasks and marketing materials.
• Keep orders on track: check in completed products and help move jobs to the finish line.
• Handle the books that matter: collect on outstanding invoices (accounts receivable),
• apply payments, and submit credit card receipts.
• Add the personal touch: write and send customer thank-you notes.
• Keep the center clean, organized, and ready for customers.

What We're Looking For

• Reliable: you show up, follow through, and people can count on you.
• Friendly with excellent customer service: you make people feel welcome and taken care
• of.
• Comfortable having difficult conversations: including direct, professional conversations
• about money and past-due balances. Collecting on overdue invoices is a real and
• important part of this role.
• Organized: you juggle multiple tasks and follow-ups without dropping the ball.

Ideal Qualifications

Required

• High school diploma or equivalent
• 12 years in customer service, front desk, retail, or admin
• Comfortable communicating by phone and in person
• Strong computer skills email, data entry, and willingness to learn order-management software (e.g. CoreBridge)
• Willingness to handle AR/collections calls and conversations about past-due balances
• Strong organization and the ability to juggle several tasks and follow-ups at once
• Dependable attendance and reliable transportation

Preferred (a plus, not required)

• Prior experience in signs, print, or a production/manufacturing environment
• Familiarity with marketing tools Canva, social media, email marketing
• Sales support or office coordination experience
• Bookkeeping or invoicing experience (AR, QuickBooks, applying payments)