Systems Admin

Responsibilities
• Respond to and resolve users issues by:
• Troubleshoot Microsoft Windows servers, desktop, printing and networking issues.
• Add, change, and delete user accounts in Active Directory, Exchange Server and Office 365
• Troubleshoot Microsoft Office issues.
• Troubleshoot network file share access
• Troubleshoot mobile device synchronization issues with corporate email infrastructure on iOS-based devices
• Troubleshoot basic networking issues such as VPN and general connectivity issues
• Properly manage personal workload and work assignments.
• Continued contribution to creating and updating standard operating procedure and end-user instruction documents

Job Knowledge/Skills
• Strong troubleshooting skills to assist with the support and implementation of various technologies
• Experience troubleshooting basic connectivity issues with PCs and networks
• Possess basic understanding of Configuration Manager (SCCM) infrastructure.
• Support the corporate Citrix XenApp and XenDesktop platforms.
• Strong knowledge of desktop Windows OS (XP/7/10)
• Exposure to Microsoft Windows server technologies (2003 - 2016) and Microsoft Exchange
• Understanding and hands-on experience with enterprise systems architecture and components such as AD, DHCP, DNS, TCP/IP, software deployment, etc.
• Experience with group policy configuration and deployment
• Excellent written and verbal communication skills.
• Excellent planning and organizational skills, as well as sound independent judgment.
• Provide occasional on-call support

Preferred Skills
• Strong knowledge of Citrix
• Experience working with on-premise Microsoft Exchange environments
• Understanding of Backups and Backup software
• Experience working with virtualization technologies such as VMware.
• Knowledge of storage devices & technologies like RAID, SAN and archive.