Work From Home Customer Experience Associate

Work From Home Customer Experience Associate

Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)

Empower Your Career – Redefine Success on Your Terms

100% Remote | Flexible Schedule | Unlimited Growth Potential

Are you looking for a career that offers flexibility, professional growth, and the opportunity to control your income?

At  AO , we're redefining what a rewarding career can look like. Our fully remote environment allows you to work from home while building a meaningful career helping working families protect their financial future.

Whether you're an experienced professional looking for a new opportunity or someone ready to launch a new career, we provide the training, mentorship, and support to help you succeed.

No prior insurance experience is required. Comprehensive training and ongoing mentorship are provided.

About AO

For more than 70 years , AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, veterans, and their families.

As part of the  Globe Life family of companies, we are committed to developing future leaders through mentorship, professional development, and performance-based advancement.

Position Overview

As a  Remote Client Representative , you'll work directly with clients through scheduled Zoom and phone appointments, helping families understand their available benefits while providing outstanding customer service and long-term support.

This opportunity combines relationship building, customer service, and professional growth within a collaborative remote environment.

Key Responsibilities

Client Support

• Meet with clients through Zoom and phone consultations

• Welcome new clients and provide a positive onboarding experience

• Explain available benefit and coverage options clearly and professionally

• Recommend personalized solutions based on each client's needs

• Guide clients through enrollment and application processes

• Respond to client questions and provide ongoing policy support

Relationship Management

• Build and maintain long-term client relationships

• Conduct policy reviews and follow-up appointments

• Maintain accurate client documentation

• Ensure compliance with company policies and applicable industry regulations

Professional Development

• Participate in virtual training and mentorship programs

• Continue developing communication and leadership skills

• Collaborate with a supportive remote team

• Pursue ongoing professional growth opportunities

Why Join AO?

100% Remote Flexibility

• Work from anywhere within the United States

• No commuting

• Flexible work-from-home environment

• Modern virtual collaboration tools

Qualified Leads Provided

• Company-provided qualified leads

• No cold calling required

• Focus on building relationships and serving clients

Weekly Pay & Performance Incentives

• Weekly performance-based compensation

• Performance bonuses

• Residual income opportunities

• Leadership advancement opportunities

Compensation is performance-based and varies according to individual production and results.

Industry-Leading Training

• Comprehensive onboarding

• Weekly virtual workshops

• One-on-one mentorship

• Leadership development programs

• Promotion from within

❤️ Benefits & Recognition

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Union-supported work environment

• Leadership conferences and professional development events

• Incentive travel opportunities for qualifying team members

• Performance recognition programs

Qualifications

Successful candidates typically demonstrate:

• Strong communication and relationship-building skills

• Self-motivation and personal accountability

• Goal-oriented mindset

• Adaptability and willingness to learn

• Strong organizational and time-management abilities

• Professionalism and integrity

• Basic computer proficiency and comfort using virtual communication platforms

• Ability to work independently while collaborating with a remote team

Helpful Experience

Experience in any of the following areas is beneficial but not required:

• Customer Service

• Sales

• Client Relations

• Retail

• Hospitality

• Healthcare

• Education

• Business Development

• Financial Services

No prior insurance experience is required. We value coachability, professionalism, and a commitment to helping others.

Minimum Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Ability to obtain any required state insurance licensing (guidance provided)

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Take the First Step Toward Your Future

If you're looking for a career that offers flexibility, professional development, and the opportunity to make a meaningful impact while building long-term success, we'd love to hear from you.

Apply today and begin building your future with AO.

Work from Anywhere. Grow with Purpose. Build the Career You Deserve.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.