Slot Ambassador

Job Title

Specific Job Functions:

• Market and recruit new guests to property
• Establish and maintain a professional relationship with repeat guests to the property
• Research and evaluate guest accounts using Players Club and/or other software programs
• Issue guest complimentary items in accordance with departmental and property standards
• Research and resolve guest issues effectively and professionally
• Protect the confidentiality of Company documents and files under immediate control
• Greet guests, answer questions and be an informational resource regarding guest inquiries
• Monitor assigned area and attend to guest's needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests
• Perform minor machine repairs
• Accurately maintain a Cash Pouch involving Company funds
• Verify and ID guests to ensure players are of the legal gaming age
• Provide guests with Players Club information and solicit new members
• Assist guests with inquiries and problems regarding Players Club and the Casino
• Promptly answer in-bound telephone calls
• Assist guests and Casino Hosts with requests in a professional and timely manner
• Keep up to date on Slot Marketing activities and events at the property
• Input player information into the Players Club system
• Maintain a positive and friendly attitude toward guests as well as other employees
• Perform all duties as deemed necessary for the success of the department

Responsibilities/Qualifications:

• Gaming experience preferred
• Must have strong organizational skill
• Ability to handle and cope with stress well and remain calm under pressure a must
• Must have, or be able to obtain, Gaming Registration
• A working knowledge of basic computer systems and Casino systems preferred
• Excellent public relations, communication and speaking skills
• Professional appearance and demeanor a must

Qualifications

Licenses & Certifications

Required

Gaming Registration

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.