Arcade Attendant

Arcade AttendantFamily Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.The Arcade Attendant plays a key role in creating a fun, safe, and memorable guest experience at our family entertainment center. This position is responsible for delivering outstanding customer service, supporting arcade operations, maintaining equipment and merchandise, and ensuring a clean, organized environment.Greet and assist guests with a friendly and helpful attitudeOperate point-of-sale systems and handle cash, credit, and vouchers accuratelyStay informed about promotions, returns, exchanges, and security proceduresMaintain records related to daily sales and transactionsMonitor arcade floor for safety concerns and address security risks when observedAnswer guest questions about games, activities, and merchandiseLoad tickets and prizes into machines and restock merchandise displaysDemonstrate and explain arcade games or products to guestsHandle guest complaints professionally and escalate when necessaryClean games, tables, counters, and shelves to ensure a tidy environmentConduct inventory and assist with stocking itemsTroubleshoot and clear token or ticket jamsSupport minor game maintenance and assist with moving games or equipmentTake out trash and assist with general cleanliness and organizationPerform any other duties as assigned by the General ManagerHigh school diploma or equivalent requiredFriendly, professional demeanor with strong communication skillsAbility to work flexible shifts, including nights, weekends, and holidaysBasic math and cash-handling skillsAble to lift up to 30 pounds and stand for extended periodsFamily Entertainment Group is an equal opportunity employer.