SSVF Carolinas Case Manager - Raleigh (63926)

Job Title: Case Manager Group: Programs Department: Supportive Services for Veteran Families (SSVF) Region: NC Location: NC regional offices (Durham, Fayetteville, Rocky Mount, or Salisbury) Classification: Non-Exempt Status: Full Time Reports to: Team Lead Supervises: N/A Travel Requirement: Telework Capacity and travel in the areas of MD, VA, DC and the Carolinas as needed. Job Summary Provide day‑to‑day support and services for participating veteran households. Requires experience in homelessness prevention, rapid re‑housing, and transitional supportive services. Provides key linkages for clients from intake and assessment through to attaining or maintaining permanent housing in their home community. The position promotes accessibility, outreach to targeted populations, and provides case management, advocacy and wrap‑around supports and services with the VA and in the community. Responsibilities Coordinate outreach efforts for the SSVF Program, including establishing an outreach plan to target the three categories of participants as outlined in the SSVF program guidelines, developing a schedule to visit the VA, shelters, and other places where homeless and low‑income veteran families congregate, and maintaining communication/up‑dates with the VA and other key housing and community providers. Screen potential program participants for eligibility using VA‑approved forms and follow up with applicable agencies to verify veteran and income status. Conduct housing and comprehensive supportive services assessments for participants and develop a comprehensive Family Services Plan. Provide service coordination between the program and community partners for persons served and their families/supporters. Work with persons served, family members, collaborating housing agencies and professionals to revise service plans and develop placement, stabilization and follow‑up plans. Provide or arrange for housing support and wrap‑around services, including connections to all eligible VA and mainstream resources to support transition to or maintenance of permanent housing. Travel to housing sites to support persons served, monitor progress and address any health, behavioral or life‑skills issues. Communicate effectively (under confidentiality rules) with clients, the service team to rapidly address and correct issues with services or supports—especially living skills, employment, education, family and socialization. Ensure appropriate use of and documentation of any temporary financial assistance. Ensure veterans and their families receive services that support rapid re‑housing; address assessed needs, promote healthy decision‑making, secure financial independence and foster relationships in the community. Ensure participant category reassessments are completed according to specific SSVF requirements. Participate in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team‑based collaborative planning. Complete all appropriate reporting in HMIS and other systems as required. Complete other duties as needed and requested. Effect on End Result Veteran housing, employment, family, social support and life‑skill issues are rapidly addressed and services are amended or adjusted as required to maintain housing, economic stability or attainment of benefits, and socialization of veteran and family in their home community. Veterans receive appropriate transition and service plans and supports. Client file documentation is complete and timely; statistical information is documented and reported. Qualifications A bachelor’s degree in counseling psychology, rehabilitative counseling, or related human services field. Experience working with homeless individuals and families, including veterans, is preferred; comparable experience is acceptable. Valid driver’s licence in the jurisdiction of residence. Vehicle liability coverage if driving personal vehicle (may occasionally be required to transport clients). Ability to drive a van if required. Acceptable criminal background check and OIG exclusion check. Negative drug screening. CPR/First Aid certification must be acquired and maintained once employed. Physical Requirements Ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies. Physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment. Operating office equipment requiring continuous or repetitive hand/arm movements. Ability to remain in a sitting position for extended periods of time. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr Volunteers of America Chesapeake & Carolinas