Field Service Technician II

Job Description The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment. Responsibilities Install, service or upgrade equipment onsite at customer locations Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls Provide training and guidance to customers on the proper operation and maintenance of products Configure hardware and embedded software components after installation Perform routine maintenance on technology equipment Test equipment to troubleshoot issues Keep clients apprised of progress during maintenance or a down system situation Maintain all tools and equipment used during service calls Teach customers how to use equipment properly Manage the stock of replacement parts and equipment Travel to customer sites frequently, up to 100% Provide a valid driver’s license with a clean driving record Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions Advance configure and service hardware and software business applications Products Assignment Small/Medium/Large Mailing Systems Small/Medium/Large Document Systems Parcel Lockers Addressing Systems Small/Medium/Large Shipping/Accounting/Tracking Software Qualifications High School Diploma/GED or equivalent work experience 1+ years of experience in Customer Service or equivalent experience, preferred 1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred Ability to read technical diagrams, manuals, and schematics Troubleshooting and repairing both hardware and electronic components, preferred Proficiency in reading technical diagrams, manuals, and schematics, preferred 3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred Ability to diagnose and repair base level equipment Effective communication with customers, sales, and technology teams Experience with Mail-related equipment, or parcel lockers a plus Strong attention to detail and follow-up skills with the ability to identify and resolve problems Ability to problem solve and operate independentlyGeneral organizational skills with the ability to multi-task and adapt as priorities change Ability to diagnose and repair mid level equipment Diagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls Can lift or move 50lbs with or without accommodation within OSHA guidelines Ability to mentor/train junior technicians Rewards & Benefits Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Compensation $19-$19 Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. #J-18808-Ljbffr Quadient